At a Glance
- Tasks: Support residents' journeys and build community relationships as a Customer Liaison Coordinator.
- Company: Join Hamberley, a luxury care home provider with a focus on kindness and respect.
- Benefits: Enjoy competitive salary, 4 weeks holiday, workplace pension, and retail discounts.
- Other info: Dynamic team culture with excellent training and career growth opportunities.
- Why this job: Make a genuine impact in people's lives while developing your career in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Be all you can be with Hamberley. At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. We are recruiting for a Customer Liaison Coordinator to join our team, supporting the customer experience and ensuring their journey remains consistent in its quality and empathy. As our Customer Liaison Coordinator (we call them Home Ambassadors at Hamberley), you will work closely with the Home Manager and home team to support with the growth of the service. Not only will you be supporting with the enquiry and admission processes, you will also be creating and developing relationships with the wider community.
What we offer:
- A competitive salary and benefits package
- 4 weeks holiday plus Bank Holidays
- Workplace pension for your future security
- A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
- Excellent training and career development opportunities
- Employee Assistance Programme, occupational health and wellbeing support services
- Everyday saving perks - Access to a wide range of retail discounts and savings
- Free on-site parking
- Rewarding connections - Refer a Friend bonus — earn up to £750 per successful referral because great people know great people.
What you’ll do as a Customer Liaison Coordinator:
As part of this role, you may be the first person a potential new resident will meet when they are considering moving into one of our luxury care homes. You will be the go-to person for any questions throughout their journey and support with show-rounds. By working collaboratively with the Sales, Marketing and Well-being teams, you will support with building the home’s profile within the community, promoting the home at networking events and through social media platforms.
The successful applicant will have:
- Previous experience as a customer service advisor
- An understanding of the Health and Social Care sector
- Experience supporting the customer journey from initial enquiry through to provision of service/product
- Strong verbal and written communication skills with the ability to demonstrate empathy and compassion
- Manage multiple priorities to ensure customers receive an engaging experience
- Networking Skills with experience of community relations with third party groups and organisations
- Flexible and able to remain focused on results under pressure and to challenging deadlines
- Be self-motivated, proactive, confident, flexible and adaptable
- Ability to research, handle data and prepare reports
- Proficiency in the use of Social Media and MS Office
If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you’re interested in joining us at Hamberley, we encourage you to apply as soon as possible.
About Meryton Place Care Home:
Meryton Place is a luxurious care home in Keynsham, Bristol, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Hamberley People:
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.
Customer Liaison Coordinator employer: Career Choices Dewis Gyrfa Ltd
At Hamberley, we pride ourselves on creating a nurturing and collaborative work environment where kindness and respect are paramount. As a Customer Liaison Coordinator at our luxurious Meryton Place Care Home in Keynsham, Bristol, you will enjoy a competitive salary, generous holiday allowance, and excellent training opportunities, all while making meaningful connections with residents and the community. Join us to be part of a team that values professional growth and offers unique perks like retail discounts and a rewarding referral programme.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hamberley's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of something special.
✨Tip Number 2
Practice your people skills! As a Customer Liaison Coordinator, you'll need to demonstrate empathy and strong communication. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Attend local community events or online meetups related to health and social care. Building connections can give you insights into the role and might even lead to referrals—who knows, you could be the next Home Ambassador!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Hamberley team. Don’t wait too long; the sooner you apply, the better!
We think you need these skills to ace Customer Liaison Coordinator
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing an exceptional customer experience and supporting our residents. Share personal stories or experiences that highlight your passion for helping others.
Tailor Your Application:Make sure to customise your application to fit the Customer Liaison Coordinator role. Highlight relevant experience in customer service and any connections you have to the Health and Social Care sector. We love seeing how your skills align with what we do at Hamberley!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're serious about joining our Hamberley family!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Hamberley and its values. Understand their commitment to providing an 'Extra Special, Every Day' experience for residents. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Empathy Skills
As a Customer Liaison Coordinator, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and understanding towards customers. This will highlight your ability to connect with potential residents and their families, making you a strong candidate for the role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as managing multiple priorities or dealing with challenging customers. Think of scenarios from your previous roles and how you successfully navigated them. This will demonstrate your problem-solving skills and adaptability.
✨Network Like a Pro
Since community relations are important for this role, be ready to discuss your networking experience. Share any relevant connections you've made in the past and how you can leverage those relationships to promote Hamberley. This shows that you’re proactive and understand the importance of building a strong community presence.
