At a Glance
- Tasks: Lead the Customer Experience Team and manage Front of House operations at events.
- Company: Join ATG Entertainment, a leader in live entertainment experiences.
- Benefits: Opportunity to host corporate events and develop team members.
- Other info: Role may involve working with children or vulnerable people.
- Why this job: Play a key role in creating a customer-focused culture at a vibrant venue.
- Qualifications: Experience in leading teams, managing stock, and hosting events is essential.
The predicted salary is between 30000 - 40000 £ per year.
About the role: You’ll report to the Customer Experience Manager and Deputy Customer Experience Manager and be responsible for the Customer Experience Team. You’ll also work closely with Front of House teams, venue colleagues, central departments, promoters, hirers and clients.
As Customer Experience Duty Manager, you’ll support the delivery of an exceptional Front of House operation, ensuring customers, clients and hirers receive a premium experience at every event. Working as part of the Customer Experience Management team, you’ll lead and motivate teams, oversee Duty Management responsibilities, host corporate and hirer events, maximise sales opportunities, and maintain the highest standards of customer service, presentation, compliance and operational excellence.
You’ll play a key role in creating a positive, customer-focused culture while contributing to the commercial success of the venue. Please note, your role may involve working with children or vulnerable people.
Key Responsibilities- Lead the wider team to deliver a seamless Front of House operation.
- Host and manage hirer events/corporate meetings for our clients.
- Ensure the Front of House operation is managed and presented to the highest standards and fully complies with Health and Safety, Licensing and Hygiene Rules and Regulations.
- Assist and lead in the Duty Management of shows.
- Assist with stock management and stock takes when required.
- Positively communicate with customers on all feedback received during their visit.
- Help lead the team in creating a strong customer‑centric culture.
- Work with central departments to ensure a premium offer is available for all customers.
- Assist in building relationships with both internal and external contacts, maintaining high levels of customer satisfaction at all times.
- Effectively contribute to maximising sales and ensuring all Key Performance Indicators are achieved.
- Liaise with internal colleagues to ensure an excellent customer experience and maximise sales opportunities.
- Deputise for the Deputy Customer Experience Manager and represent the department at key hirer events/meetings.
- Manage and motivate staff as required, monitoring their performance and ensuring they are appropriately trained.
- Represent the Theatre internally and externally to ensure effective communication and overall development.
- Maintain good relationships with other venues, including strategic collaboration and sharing of best practice.
- Help maintain positive client relationships.
- Monitor and control stock within the building.
- Represent the venue hirer when required.
- Leading teams to maximise sales and consistently achieve targets.
- Supporting, motivating and developing team members.
- Managing stock, including ordering, rotation and storage.
- Strong verbal and written communication skills.
- Confident decision‑maker with excellent problem‑solving abilities.
- Hosting and managing events.
- Working in a fast‑paced environment and managing multiple priorities.
- Strong organisational skills with the ability to prioritise effectively.
- Positive, proactive and solution‑focused approach.
- Thinking creatively to drive revenue and enhance customer experience.
- Enthusiasm for live entertainment and the work of ATG Entertainment.
- Building positive relationships and engaging effectively with colleagues at all levels.
- Excellent attention to detail.
- Personal Licence Holder.
- First Aid at Work Level 3 Qualification.
Customer Experience Duty Manager employer: Career Choices Dewis Gyrfa Ltd
ATG Entertainment offers a dynamic work environment in the heart of the entertainment industry. Employees enjoy opportunities for professional development and engaging with live events. The team is dedicated to delivering exceptional customer experiences across various venues.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Career Choices Dewis Gyrfa Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Career Choices Dewis Gyrfa Ltd
Don't be shy about reaching out to Career Choices Dewis Gyrfa Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Customer Experience Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Career Choices Dewis Gyrfa Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
