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For Companies At a Glance
- Tasks: Provide top-notch customer service and solve queries in a fast-paced environment.
- Company: Reputable business in Warrington with a focus on customer satisfaction.
- Benefits: Competitive pay, supportive team, and opportunities for career growth.
- Other info: Full-time role with Monday to Friday working hours.
- Why this job: Join a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 25000 - 27000 £ per year.
Tudor Employment Agency is proud to recruit a Customer Experience Advisor for a well-established and reputable business based in Warrington. This is an excellent opportunity for someone passionate about customer service, problem-solving and relationship building within a fast-paced, service-led environment.
Why Apply?
- Full-time temporary role
- Monday–Friday working pattern
- 40 hours per week
- Supportive team environment
- Opportunity to develop customer service and commercial skills
- Long-term career potential within a growing business
About the Role
- Respond professionally and efficiently to all inbound customer enquiries
- Ensure 100% customer satisfaction relating to rates, service and invoice queries
- Handle service failures in line with company performance standards
- Provide professional and timely responses to lift enquiries, minimising service failures where possible
- Communicate via multiple channels including phone calls, live chat, text messages, Salesforce cases and e-mail, following escalation procedures
- Gather and compile information to ensure queries are handled efficiently between departments
- Provide rates and quotes, proof of collections, assist with invoice queries and general enquiries
- Conduct customer reviews and gather feedback to ensure service satisfaction
- Handle complaints and referrals from service centres, calls, website, live chat and social platforms in a professional and effective manner
- Build strong relationships with both internal and external customers
- Carry out administrative duties including logging queries, booking waste collections, sending welcome packs, customer hub registrations, user support and processing waste transfer notes
- Support the sales team by logging and assigning leads, completing contract checks, validating information and assisting with pre-qualification questionnaires
- Upsell and cross-sell products and services to support business growth
What We’re Looking For
- Previous customer service experience
- Confident communicator across multiple platforms
- Highly organised with strong attention to detail
- Professional, customer-focused and proactive
- Ability to build positive working relationships
Working Hours
Monday – Friday 8:00am start Total: 40 hours per week
Customer Experience Advisor (WA3) employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor (WA3)
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with customers across various platforms, try role-playing common customer scenarios with a friend. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive outcome. Employers love to see how you handle challenges!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Advisor (WA3)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your previous customer service experience and how it aligns with the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves communicating across multiple platforms, it's essential to demonstrate your communication prowess in your application. Use clear and concise language, and don’t forget to mention any relevant experience with live chat or email support.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've successfully handled customer complaints or service failures in the past. This will show us that you're proactive and ready to tackle challenges head-on.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled customer queries in the past, especially in a fast-paced environment. Think of specific examples that showcase your problem-solving skills and ability to build relationships.
✨Familiarise Yourself with the Company
Do a bit of research on the company you're interviewing with. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Multi-Channel Communication
Since the role involves communicating through various channels, practice articulating your thoughts clearly over the phone, via email, and even in chat formats. You might be asked to demonstrate your communication style, so being comfortable across platforms is key.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific customer situations. Prepare by thinking of scenarios where you successfully resolved issues or turned a negative experience into a positive one. Use the STAR method (Situation, Task, Action, Result) to structure your responses.