At a Glance
- Tasks: Join a dynamic team to deliver top-notch customer service and manage enquiries.
- Company: GWP, a leading sustainable packaging manufacturer with over 30 years of experience.
- Benefits: Up to £26,000 salary, annual bonus, 23 days leave, and employee support programmes.
- Other info: Exciting career growth opportunities in a supportive and inclusive environment.
- Why this job: Be part of a growing company making a positive impact in the packaging industry.
- Qualifications: Experience in fast-paced customer service or sales administration, strong communication skills.
The predicted salary is between 26000 - 26000 £ per year.
Location: Cricklade, Swindon
Hours of work: 37.5 Hours per week, Monday to Friday 09:00-17:00
Package: Basic Salary up to £26,000 (dependent on experience) + Bonus & Company benefits
Sector: Manufactured packaging solutions
The Company
GWP, one of the UK's leading packaging manufacturers, are looking for a Customer Service Co‑ordinator to join our established team. You will become part of a business established for more than 30 years, with a strong history of producing sustainable and environmentally friendly packaging.
Customer Service Coordinator Role
The customer service coordinator role is a fantastic opportunity to join a growing organisation where you will be a valued member of a small and conscientious sales team. We are looking for an individual who has sound numerical and organisation skills and the drive to contribute towards achieving our KPI’s.
Customer Service Coordinator Key Responsibilities
- Build a strong rapport with the sales team and internal departments delivering excellent service.
- Produce accurate estimates, order processing and log enquiries from customer/sales team briefs using bespoke software applications which are integral to GWP.
- Learn and apply manufacturing and design capability and reflect this knowledge on accurate estimates.
- Liaise and build working relationships with key suppliers.
- Co‑ordinate each stage of the enquiry process from design through to the order and delivery.
- Prioritise own workload with attention to detail and multitasking.
- Learn order processing procedure so that this function can be covered when required (to cover colleague's annual leave etc.)
About You
- Previous demonstrable experience of working within a similar fast‑paced customer service (preferably B2B) or sales administration orientated role.
- Effective communication skills allowing for the provision of excellent customer service.
- Strong office/administrative skills including high levels of numeracy and literacy.
- The ability to learn and follow correct procedures and processes.
- Well‑presented and punctual.
Benefits you’ll receive
- Annual bonus scheme
- 23 days annual leave plus all public/bank holidays
- Long service awards (10-40 years)
- Contributory pension scheme
- Free on‑site parking
- Employee assistance program (EAP) to support and advise with well‑being and any issues.
How to Apply / Next Steps
We are working swiftly to find the best applicants and hope to hold local interviews ASAP. Please click 'apply' to submit your up‑to‑date CV. All applications will be acknowledged. If you haven't heard from us within 2-3 weeks, please assume your application was unsuccessful.
We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. If you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.
Customer Service Coordinator in Cricklade employer: Career Choices Dewis Gyrfa Ltd
GWP is an exceptional employer located in Cricklade, Swindon, offering a supportive work culture that values teamwork and individual contributions. With over 30 years of experience in sustainable packaging solutions, employees benefit from a competitive salary, annual bonus scheme, generous leave, and opportunities for personal growth within a thriving organisation. Join us to be part of a dedicated team where your skills will be recognised and rewarded, all while contributing to environmentally friendly practices.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Cricklade
✨Tip Number 1
Get to know the company inside out! Research GWP and Macfarlane PLC, their values, and their products. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with the sales team and suppliers, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. This will demonstrate your ability to prioritise and multitask effectively.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, it shows that you’re proactive and keen to join our team at GWP. Don’t forget to follow up if you haven’t heard back within a couple of weeks!
We think you need these skills to ace Customer Service Coordinator in Cricklade
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your relevant experience in customer service and any skills that match the job description, like numerical and organisational skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining GWP and how you can contribute to the team. Keep it concise but engaging!
Showcase Your Communication Skills:Since effective communication is key for this role, make sure your application reflects your ability to communicate clearly and professionally. This includes checking for typos and ensuring clarity in your writing.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Company Inside Out
Before your interview, take some time to research GWP and its role in the packaging industry. Understand their commitment to sustainability and how they operate within the B2B sector. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
Since the role is all about customer service, be ready to share specific examples from your past experiences. Think of situations where you resolved issues or built strong relationships with clients. Highlight your effective communication skills and how they contributed to excellent customer service.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so prepare to discuss how you manage your workload and prioritise tasks. You might want to mention any tools or methods you use to stay organised, especially in a fast-paced environment. This will show that you can handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
