At a Glance
- Tasks: Support Trust staff with IT issues and provide first-contact resolutions.
- Company: Join the Mid Cheshire Hospitals NHS Foundation Trust, a vital healthcare provider.
- Benefits: Enjoy enhancement payments for weekend work and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic healthcare setting.
- Why this job: Make a difference by helping staff solve IT problems quickly and efficiently.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 29970 - 36483 £ per year.
Due to the internal promotion of the current post holder to Junior IT Technician, an exciting opportunity has arisen within the IT Service Desk that supports Trust staff in everyday support issues. This post is crucial in supporting staff with FAQs, common difficulties, and time‑sensitive queries. The role aims to solve problems at the first point of contact so that Trust staff can continue with their day as soon as possible.
Responsibilities
- Extract relevant information from the end user to enable resolution at the first point of contact or provide necessary detail to the second line support team.
- Log all calls on the Trust's Sunrise Help Desk system and assign them to the correct support team.
- Process user set‑up and password requests, including audit and processing of leavers and associated tasks.
- Provide good customer support to all users and communicate with people at all levels, both in writing and on the phone.
- Work as part of a team to resolve IT user issues.
- Ensure the help‑desk system and content are up‑to‑date.
- Investigate and resolve issues for users and systems including desktops, printers, laptops, and networking.
- Maintain Active Directory to ensure user information is optimal and secure.
- Participate in and manage office moves to facilitate a seamless transition.
- Log and resolve any first‑time fixes such as password resets, account lockouts, and general advice.
- Escalate difficult or high‑impact problems, ensuring regular updates are communicated to staff.
- Adhere to and contribute to IT policies and procedures.
- Support asset tracking to ensure items are up‑to‑date.
- Create and maintain documentation such as installation guides and FAQs.
- Facilitate teamwork through documentation management and sharing of work practices.
Benefits
Enhancement payments for weekend working, in line with agenda for change terms and conditions.
Closing Date
This advert closes on Thursday 14 May 2026.
IT Service Desk Operative | Mid Cheshire Hospitals NHS Foundation Trust in Crewe employer: Career Choices Dewis Gyrfa Ltd
Mid Cheshire Hospitals NHS Foundation Trust is an exceptional employer that prioritises the growth and development of its staff, offering a supportive work culture where teamwork and communication are key. With competitive benefits such as enhancement payments for weekend working and a commitment to employee well-being, this role provides a meaningful opportunity to contribute to the healthcare sector while ensuring that Trust staff receive timely IT support in a dynamic environment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Operative | Mid Cheshire Hospitals NHS Foundation Trust in Crewe
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mid Cheshire Hospitals NHS Foundation Trust. Understanding their values and how they support their staff can give you an edge in the conversation.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves resolving IT issues at the first point of contact, think of examples from your past experiences where you successfully solved problems. This will show you're ready to tackle challenges head-on.
✨Tip Number 3
Show off your communication skills! Whether it's on the phone or in writing, being able to communicate clearly is key. Practice explaining technical concepts in simple terms, as you'll need to help users who might not be tech-savvy.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace IT Service Desk Operative | Mid Cheshire Hospitals NHS Foundation Trust in Crewe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the IT Service Desk Operative role. Highlight your experience with customer support and problem-solving, as these are key in helping Trust staff with their queries.
Showcase Your Communication Skills:Since you'll be communicating with people at all levels, it's important to demonstrate your written and verbal communication skills. Use clear and concise language in your application to show that you can convey information effectively.
Highlight Teamwork Experience:This role involves working as part of a team, so don’t forget to mention any previous experiences where you collaborated with others to resolve issues. We love seeing how you contribute to a team environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you brush up on common IT issues and FAQs that staff might face. Familiarise yourself with the Sunrise Help Desk system and be ready to discuss how you would log calls and resolve problems at the first point of contact.
✨Show Off Your Communication Skills
Since this role involves communicating with people at all levels, practice explaining technical concepts in simple terms. Be prepared to demonstrate your customer support skills, both in writing and verbally, during the interview.
✨Team Player Vibes
This position requires teamwork to resolve IT issues, so think of examples where you've successfully collaborated with others. Highlight your ability to share documentation and work practices to facilitate a smooth workflow.
✨Stay Organised and Detail-Oriented
The role involves maintaining user information and ensuring the help-desk system is up-to-date. Be ready to discuss how you manage tasks and keep track of details, especially when it comes to processing user set-ups and password requests.
