IT 2nd Line Engineer in Crewe

Join our IT Team at The Compleat Food Group. We are excited to offer a great opportunity for a motivated and team-oriented IT 2nd Line Engineer to join our team based in Crewe. In this role, you will play a key part in keeping technology running smoothly across the business. You'll provide hands-on and remote 2nd line support to colleagues across The Compleat Food Group, ensuring reliable, responsive IT services that help our sites operate at their best. With regular engagement across multiple locations, including a weekly visit to our Clitheroe site, this is an excellent opportunity for a proactive engineer who enjoys variety, problem-solving, and making a real impact.

Who We Are: At The Compleat Food Group, we're on a mission to create great-tasting food that not only brings joy to your taste buds but also extends love to our planet. We fondly refer to it as 'Food to Feel Good' because we believe in savouring every bite whilst making a positive impact. Our team of approximately 6,000 remarkable individuals forms the core of all that we undertake. Their genuine passion drives the creation of delectable products for UK consumers, prominent retailers, and our thrilling market-leading brands such as Wall's Pastry, Squeaky Bean, and Unearthed.

Working Hours: This is a site-based role with working hours from Monday to Thursday, 8:30 AM - 5:00 PM, and an early finish at 4:00 PM on Fridays.

Your Duties Will Include:

• Receive escalated incidents from the Service Desk and prioritise workload to ensure all incidents are resolved within SLA.
• Be an IT point of presence on the home site.
• Own the home site’s IT infrastructure, and maintain the IT asset lists for the site.
• Work within a team of 2nd Line IT Engineers to ensure Group wide incident resolution SLAs are met.
• Support the wider IT team in Problem Management by performing root cause analysis tasks as directed by the IT 2nd Line Manager.
• Work with the 3rd Line team to resolve core infrastructure issues resulting in on-site system inefficiencies or service interruptions.
• Provide time and expertise to support the delivery of projects on budget, on time and to the right quality.
• Communicate updates and pertinent information to the Customer group as required.
• Form part of the Out of Hours team taking turns on a rota-based process to act as an escalation point for out of hours calls.

Skills, Experience and Qualifications:

• Experience working in a fast-paced manufacturing environment is desirable.
• In-depth understanding and experience supporting desktops, laptops and printers enabling the provision of a customer-focused IT support service.
• Detailed working knowledge of Microsoft Office365, Multi-site Client/Server networking, VPNs and end user software support is essential.
• Broad experience of acting as a Point of Contact for all IT questions.
• Demonstrate opening questioning, fault finding, critical thinking and problem-solving skills.
• Experience of working as part of a geographically diverse IT function.
• Able to prioritise and manage multiple workstreams including incident resolution and project work.
• Excellent verbal and written communication skills.
• Organisational skills, including maintenance of documentation.
• Must have a full UK driving license and access to own vehicle.

Benefits:

• 33 days holiday (including bank holidays).
• Hybrid working.
• 2 Employee Volunteering Days per year.
• Online and High-street retailer discount scheme.
• Employee well-being and community support groups.
• Informal and Formal training opportunities with personalised online LMS platform.
• Charity Initiatives and Team events.
• 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support).
• Physical Wellbeing Benefits.
• Free on-demand exercise hub and various gym discounts.

The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace. We are committed to Fairness, Equity, Inclusivity, and Respect, ensuring all colleagues can thrive by bringing their whole selves to work. As an equal opportunities employer, we provide all the support you need to succeed.