Haematology Scheduler | The Christie NHS Foundation Trust in Crewe

As part of a collaborative venture between The Christie NHS Foundation Trust and MCHFT to develop clinical haematology services, The Christie is pleased to offer a permanent, full-time position (37.5 hours per week) for the role of Scheduler to work within the Haematology service at Leighton Hospital. Based at the Leighton Hospital site, your role will be responsible for booking outpatient and treatment appointments on the electronic system.

Telephone communication with patients will be a large part of the role along with collaboration with other areas within the department. The candidate will be responsible for:

• Booking outpatient appointments
• Outgoing clinic appointments
• Resolving appointment escalations
• Dealing with incoming telephone calls and emails
• Logging treatment outcomes

We are looking for someone who is educated to NVQ level 3 or equivalent with at least 12 months’ experience in a patient/customer facing role and who is experienced in dealing with patients/customers both face to face and over the telephone. Previous administrative and clerical experience and knowledge of hospital electronic systems in an NHS hospital environment would be advantageous but not essential.

You will be able to demonstrate excellent communication and interpersonal skills, be able to prioritise your workload, have strong IT skills and attention to detail and accuracy.

DUTIES AND RESPONSIBILITIES

• Use the scheduling system to plan and book patients’ day case admissions, working closely with the relevant Unit Manager about capacity to ensure efficient flow of patients within the department.
• Liaise with other departments to schedule and coordinate other required procedures for clinical haematology patients, for example blood transfusion.
• Liaise with the coding department to ensure accurate recording and coding of procedures undertaken on the unit.
• Perform general reception duties including greeting patients, booking patients into clinics and outgoing appointments.
• Adhere to all written instructions on the clinic proformas with regard to scheduling and booking of appointments.
• Ensure good communication channels with patients regarding their outpatient clinic and treatment appointments.
• Communicate compassionately with patients who may be anxious, angry or upset, ensuring confidentiality at all times.
• Provide comprehensive advice to patients regarding clinic and treatment appointments.
• Work closely with other administrative colleagues within the team and provide cross‑cover as required.
• Work with managers and administrative staff to review working practices, identify new improved ways of working, find solutions to problems and improve quality and range of services.
• Other duties may be required from time to time, which are commensurate with the grade of the post.

This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. This job description is subject to regular review and appropriate modification.