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- Tasks: Lead a team in a fast-paced Co-op store, ensuring great service and efficient operations.
- Company: Join the Co-op, a community-focused business with a commitment to diversity and inclusion.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 10% pension contributions.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Full training provided, with excellent career development opportunities.
The predicted salary is between 13 - 16 £ per hour.
Location: Hunts Banks Business Park, Wistaston, Crewe, CW2 6QT
Pay: £13.99 per hour
Contract: 16-20 hours per week regular overtime, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store.
You must be aged 18 to authorise age-related sales. This role may involve periods of independent working which we will discuss with you at interview. We will provide relevant safety technology, and the duration of lone working will be kept within agreed guidelines.
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you will lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you will play a key role in making life easier for our customers.
Why this job matters: You will keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You will be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you will be a champion for Co-op membership, helping to drive the growth of our unique business.
What you will do:
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
What you will bring:
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Confidence to work alone in a store environment
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life's big moments
A place you will belong: We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you will need to complete two online assessments. It will take 15-20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Crewe employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Crewe
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it was just in a casual setting. This will help you shine during the interview.
✨Tip Number 3
Be ready to discuss how you can contribute to the store's performance. Whether it's through merchandising or customer service, have some ideas up your sleeve to impress the interviewers.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy, and you won’t need a CV. Just complete the assessments, and you’re on your way to becoming a Customer Team Leader!
We think you need these skills to ace Customer Team Leader in Crewe
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for people and leadership. Remember, we’re looking for someone who can connect with our community.
Highlight Relevant Experience: Even if you don’t have direct experience in retail or team management, think about any transferable skills you might have. Have you led a group project or volunteered in your community? Share those experiences with us!
Take Your Time with Assessments: You’ll need to complete two online assessments as part of your application. Make sure you set aside 15-20 minutes to focus on these. They’re a great way for us to get to know how you think and work!
Apply Through Our Website: We’ve made it super easy for you to apply directly from your mobile! Just head over to our website, fill out the application, and complete the assessments. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader involves. Familiarise yourself with the responsibilities like leading a team, supporting daily operations, and engaging with customers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and coach your team. Think of examples from your past experiences where you've successfully led a group or resolved conflicts. Be ready to discuss how you can inspire others and maintain a positive atmosphere in the store.
✨Demonstrate Flexibility and Adaptability
This role requires working varied shifts, so be prepared to discuss your availability and willingness to adapt. Share any experiences where you've had to adjust to changing circumstances or work independently, as this will highlight your ability to thrive in a fast-paced environment.
✨Connect with the Community
The Co-op values community engagement, so think about how you can contribute. Prepare to talk about your understanding of local needs and how you can help strengthen ties with customers and charities. Showing that you care about the community will set you apart from other candidates.