Conference & Events Supervisor in Crewe

Do you have a passion for providing an outstanding guest experience? Are you a strong leader who can help and motivate your team through a fast‑paced environment?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees
• Various learning & development available
• Access to an Employee Assistance Program

Responsibilities

As Conference & Events Supervisor, you’ll play a key role in delivering exceptional events and memorable guest experiences across our meetings, weddings, conferences and private functions at Crewe Hall. From corporate meetings and gala dinners to weddings and celebrations, you’ll ensure every event is delivered to the highest standard from set‑up through to service and close down. You’ll supervise and lead your team to deliver a high standard of guest experience in a fast‑paced environment, ensuring service is professional, friendly and efficient at all times. Working closely with the Conference & Events Manager and wider hotel teams, you’ll help coordinate the smooth running of events, ensuring rooms are prepared correctly, timings are managed effectively and guest expectations are consistently exceeded. Working together with your team, you’ll drive revenue opportunities through upselling food, beverages and promotions, ensuring all team members are confident and trained to maximise every guest interaction. You’ll also support with team training, coaching and development, helping to create a positive and motivated working environment.

Is this the role for me?

• Previous experience in a supervisory role within a hospitality food & beverage or conference & events department
• Ability of working in a professional, efficient, high quality, service‑oriented operation
• Experience delivering weddings, conferences, banquets or large‑scale events is desirable
• A good knowledge of wines, spirits and food service standards
• Strong organisational skills with the ability to manage multiple priorities in a busy environment
• Excellent communication and leadership skills with the ability to motivate and develop a team
• A hands‑on approach with a passion for delivering exceptional guest experiences
• Confidence in dealing with guest queries and resolving issues professionally and efficiently
• Flexibility is required, as you’ll be involved in a variety of events across mornings, evenings and weekends, supporting the operation during busy periods and leading by example on the floor

Curious to find out more?

About the Hotel: Crewe Hall Hotel & Spa is located just outside Crewe and is a 4,117‑bedroom property. Our hotel has the Brasserie restaurant and terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, two tennis courts and a relaxing Elemis spa. The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. We are thrilled to share that our hotel has been accredited with Bronze from Green Tourism. The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.