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- Tasks: Book outpatient appointments and manage waiting lists while supporting patient referrals.
- Company: Join the NHS, a trusted healthcare provider in Crewe.
- Benefits: Competitive salary with full-time hours and valuable experience.
- Why this job: Make a difference in patients' lives while developing your organisational skills.
- Qualifications: Strong communication, customer service, and computer skills required.
- Other info: Desk-based role with opportunities for personal growth in a supportive environment.
The predicted salary is between 20000 - 29000 £ per year.
Appointments responsible for booking outpatient appointments, managing waiting lists and liaising directly with patients or carers. The candidate will also be required to help support the printing of patient referrals. This role is desk based.
Call Centre — a central contact centre that manages telephone queries from patients/carers and requests to rebook appointments. This role is desk based.
Successful applicants will need to demonstrate:
- Excellent communication skills
- Customer service experience
- Computer literacy
- Self-motivation
- Good organisational skills
- Ability to pay attention to detail
Clerical Officer - Medical Records – Appointments Team in Crewe employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer - Medical Records – Appointments Team in Crewe
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the NHS, especially those in similar roles. They can give you insider info on what it’s really like and might even refer you for the job.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and communication skills. We recommend role-playing with a friend to boost your confidence and get feedback.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or projects in the past. This will help demonstrate your ability to handle the responsibilities of booking appointments and managing waiting lists.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team!
We think you need these skills to ace Clerical Officer - Medical Records – Appointments Team in Crewe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in customer service and communication. We want to see how your skills match the role of a Clerical Officer in the Appointments Team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Clerical Officer in the Medical Records – Appointments Team. Familiarise yourself with booking outpatient appointments and managing waiting lists, as well as the importance of liaising with patients and carers.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Practise articulating these scenarios clearly to demonstrate your skills during the interview.
✨Demonstrate Your Organisational Skills
Think of specific instances where you've had to manage multiple tasks or prioritise effectively. Be ready to discuss how you stay organised, especially in a busy environment like a call centre, to ensure that patient queries are handled efficiently.
✨Highlight Your Attention to Detail
In a role that involves managing medical records, attention to detail is key. Prepare to discuss how you've ensured accuracy in your previous roles, whether it’s through double-checking information or maintaining meticulous records.
