At a Glance
- Tasks: Handle customer queries via phone and email, providing top-notch service.
- Company: Join a leading financial services company in Nantgarw.
- Benefits: Earn £12.71 per hour with potential for overtime and hybrid working.
- Other info: Flexible hours and opportunities for career growth until at least December 2026.
- Why this job: Gain valuable experience in customer service while working in a supportive environment.
- Qualifications: Previous customer service experience is preferred; training provided.
The predicted salary is between 12.71 - 12.71 £ per hour.
A financial services company based in the Nantgarw area.
Working as a Customer Service Advisor, you will be responsible for dealing with a wide range of customer queries via telephone and email. You'll be responsible for providing first-class customer service and dealing with queries in a polite and efficient manner.
What you'll need to succeed:
- You have worked previously in a customer service capacity and be comfortable speaking to customers at all levels.
- Previous call centre experience is highly desirable.
- Full training will be provided, but you'll understand the fundamentals of providing good customer service.
What you'll get in return:
- This is a temporary role to start ASAP.
- The hourly rate for the role is £12.71 per hour, hours of work are 37.5 hours per week, Monday to Friday.
- There may be the opportunity to work overtime.
- Start at 9am, finish at 5.15pm, 45 minutes for lunch; there could be a little flexibility with start/finish times if required.
- The role is likely to last until 31/12/26 with a possible extension.
- One full competency in the role has been demonstrated, there will be an opportunity to work in a hybrid working model, which is 3 days in office, 2 days from home.
- Full competency is normally attained after 3-6 months in the role.
- Please note that you will need to successfully pass a credit check and DBS check as part of the onboarding process.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contact Centre Agent/Customer Service Advisor employer: Career Choices Dewis Gyrfa Ltd
Join a dynamic financial services company in Nantgarw, where your role as a Contact Centre Agent will be pivotal in delivering exceptional customer service. With a supportive work culture that values employee growth, you will benefit from comprehensive training and the opportunity to work in a hybrid model after demonstrating full competency. Enjoy competitive pay, flexible hours, and the chance to develop your skills in a thriving environment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent/Customer Service Advisor
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Career Choices Dewis Gyrfa Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Career Choices Dewis Gyrfa Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Contact Centre Agent/Customer Service Advisor
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Career Choices Dewis Gyrfa Ltd.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Career Choices Dewis Gyrfa Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Career Choices Dewis Gyrfa Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
