At a Glance
- Tasks: Support customers in financial difficulty and build meaningful relationships.
- Company: Evolution Money, a socially responsible B Corp in Manchester.
- Benefits: Generous leave, healthcare plan, birthday off, and flexible working options.
- Other info: Join a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: 12 months of collections experience and a positive team spirit.
The predicted salary is between 33057 - 33057 £ per year.
Job Overview
Company: Evolution Money
Location: Manchester City Centre
Job Type: Full-time
Basic Salary: £33,057 pa, plus bonus
Shift Pattern: Monday to Thursday, 2x late shifts 10am - 7pm, 2x early shifts 8am - 5pm. Friday: 9am to 4pm or 9am - 5pm. Occasional Saturday and month end additional hours as per business needs. Hybrid working (2 days per week remote) may be available subject to performance.
About Us
Evolution Money is a Certified B Corp with a social purpose. We are committed to empowering individuals and fostering long‑term financial well‑being, providing bespoke lending solutions to UK homeowners and challenging traditional norms.
The Role
Our Collections Team excels in supporting customers through difficult times. We seek a skilled Relationship Manager to ensure we meet our strategic goals whilst acting in the best interests of our customers.
Key Responsibilities
- Manage a set of customer accounts that are in arrears.
- Deliver quality customer service.
- Build an individual relationship with customers, going through income and expenditures.
- Set up payment plans and offer tailored support where appropriate.
- Handle difficult calls responsibly and work with vulnerable customers.
- Deliver high standards of customer service, taking ownership of personal performance while keeping the best interests of customers at heart.
Qualifications (minimum)
- 12 months continuous collections experience in consumer credit.
Qualifications (additional)
- A track record in managing customer accounts.
- Proven ability to identify the underlying cause of arrears.
- Experience dealing with vulnerable customers.
- Team spirit and a positive attitude.
Benefits
- Up to 25 days’ annual leave plus Bank Holidays.
- Your birthday off, every year.
- A healthcare cash plan.
- A contributory pensions scheme, matched up to 5%.
- Long Service Awards.
- Cycle to work scheme.
- Life Assurance.
We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected. We will provide fairness and respect to all prospective employees, and all hiring decisions are based on merit. We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role. Everyone is welcome at Evolution Money. We are proud to create an inclusive and diverse culture in our Evo Team community. We want to ensure you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are happy to discuss any reasonable adjustments you may require. Evolution Money is a Disability Confident Committed employer. We offer interview to anyone with disability who meets the minimum criteria for the role.
Collections Advisor employer: Career Choices Dewis Gyrfa Ltd
At Evolution Money, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. Located in the vibrant Manchester City Centre, our team enjoys flexible working arrangements, including a 4-day working week pilot scheme and hybrid options post-probation. With competitive benefits such as generous annual leave, a healthcare cash plan, and a commitment to diversity and inclusion, we empower our employees to thrive while making a meaningful impact in the financial sector.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
