At a Glance
- Tasks: Lead teams to success and manage high-value client relationships.
- Company: Join eXPD8, a top-rated employer with a passion for excellence.
- Benefits: Enjoy a competitive salary, health cash plan, and personal development opportunities.
- Other info: Hybrid work model with a vibrant team culture and growth potential.
- Why this job: Make a real impact on business performance while empowering your team.
- Qualifications: Experience in B2B client management and strong leadership skills.
The predicted salary is between 38500 - 38500 £ per year.
Do you thrive on leading teams to success, managing high-value client relationships, and making a real impact on business performance? If so, at eXPD8 we're looking for an experienced Client Services Manager who understands that great client delivery is more than just meeting expectations once – it's about building long‑term partnerships, driving growth, and empowering your team to excellence.
About the Role
We are looking for a driven and commercially minded Client Services Manager to lead the growth, delivery, and performance of key client accounts. This is a fantastic opportunity for someone with strong B2B experience, leadership capability, and a passion for delivering outstanding service. You will play a pivotal role in ensuring client satisfaction, operational excellence, and profitable growth, while managing and inspiring a high‑performing team.
Salary: From £38,500 DOE.
Location: Hybrid – 2 days in the Head Office (including Tuesdays in Bristol) and 3 days working from home.
Key Responsibilities
- Managing and developing strategic B2B client relationships to drive long‑term growth
- Overseeing budgets, financial performance, and commercial delivery across accounts
- Ensuring delivery against SLA, KPI, and operational targets
- Leading regular client meetings, reporting, and performance reviews
- Identifying opportunities for growth within existing accounts
- Collaborating with internal teams to improve execution and service delivery
- Using data and insights to highlight trends, risks, and opportunities
- Leading, coaching, and motivating a high‑performing team
- Managing recruitment, onboarding, and ongoing development of team members
- Creating a positive, collaborative, and results‑driven team culture
Qualifications
- Proven experience managing B2B client relationships
- Strong experience managing budgets and commercial performance
- Experience recruiting, leading, and motivating teams
- Excellent communication and stakeholder management skills
- Highly organised with the ability to manage multiple priorities
- Strong analytical and problem‑solving skills with a data‑driven mindset
- IT literate across the core Microsoft Office Suite
- Strong project management experience, a self‑starter able to manage multiple projects
- Background and understanding of FMCG and/or Field Marketing
Benefits
- Your eXPD8 birthday off each year
- Health cash plan (24‑hour GP, counselling, dental, physiotherapy, and more)
- Life insurance
- Immediate access for you and your family to GroceryAid
- Access to eXPD8 Rewards where we offer regular competitions and incentive plans
- Unlimited refer a friend scheme
- Personal development and progression opportunities with access to over 400 learning resources
eXPD8 were named one of the Financial Times Best Employers in 2025 & 2026, and with over 20 years of experience supporting many iconic brands and retailers, you would be joining a team that is passionate about delivering excellence, valuing its people, and driving success for both clients and colleagues alike.
Client Services Manager employer: Career Choices Dewis Gyrfa Ltd
At eXPD8, we pride ourselves on being an exceptional employer that fosters a collaborative and results-driven work culture. With a hybrid working model that allows flexibility between our vibrant Bristol head office and home, we offer competitive benefits including a health cash plan, personal development opportunities, and a unique birthday off each year. Join us to lead a high-performing team, build lasting client relationships, and make a meaningful impact in a company recognised as one of the Financial Times Best Employers.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and really keen on joining our awesome team!
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Services Manager. Highlight your B2B experience and any leadership roles you've had. We want to see how you’ve driven growth and built client relationships!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering outstanding service and how you can empower a high-performing team. Keep it engaging and relevant to the job description.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use data and examples to illustrate how you’ve met or exceeded targets in previous roles. We love seeing results-driven candidates!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Clients Inside Out
Before the interview, research eXPD8 and their key clients. Understand their business model, recent projects, and challenges they face. This will help you demonstrate your knowledge of B2B relationships and how you can contribute to their success.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where your leadership made a difference in client satisfaction or team performance. This will show that you have the capability to inspire and manage a high-performing team.
✨Be Data-Driven
Since the role requires strong analytical skills, come prepared with data or insights from your previous roles. Discuss how you've used data to identify growth opportunities or improve service delivery. This will illustrate your problem-solving abilities and commercial mindset.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your understanding of the role and the company. Inquire about their approach to client relationship management or how they measure success in client accounts. This shows your genuine interest and strategic thinking.
