At a Glance
- Tasks: Manage client communications and support daily operations in a remote setting.
- Company: Modern accountancy practice focused on efficiency and client care.
- Benefits: Competitive pay, flexible hours, paid holidays, and a company pension scheme.
- Other info: Fully remote role with opportunities for professional growth.
- Why this job: Join a supportive team and make a real impact in client services.
- Qualifications: 5+ years in customer-facing roles, strong IT skills, and excellent communication.
The predicted salary is between 14 - 18 € per hour.
Location: Remote (UK only)
Working Hours: Part-time, minimum 15 hours per week (3 hours per day, Monday to Friday, 09:15 – 12:15 / 13:15 flexible but must be Monday–Friday)
Salary: £14 – £18 per hour (dependent on experience and age)
Our client is a modern and forward‑thinking accountancy practice that provides professional services to a growing client base. With a strong emphasis on efficiency, responsiveness, and client care, they are now looking to recruit a Client Services Coordinator to join their fully remote team. This is a key client-facing coordination role, ensuring smooth communication between clients and internal teams, while maintaining high service standards across all interactions. The role is fully remote by design and will remain so.
The Role
You will play a vital role in managing client communications and supporting the day-to-day operations of the practice, ensuring all client interactions are handled efficiently and professionally.
Key Responsibilities
- Email triage for the practice and reporting on response rate KPIs
- First response call-backs for calls arising from the answering service
- Maintenance calls for retainer client relationships
- Preparing quotes for new work and processing client orders
- Managing information requests issued to clients
- Issuing documents for online signature
- Carrying out initial AML (Anti-Money Laundering) ID checks
- Supporting general administrative and client-facing duties as required
- Ensuring timely and accurate communication with clients
- Maintaining accurate records on internal systems/CRM
Requirements
Essential
- Demonstrable 5+ years’ experience in a customer-facing or CRM-based role
- Highly IT literate and confident using online systems
- Strong communication and organisational skills
- Ability to work independently in a fully remote role
- Must be a UK citizen and UK resident
- Must have high-speed broadband and access to a home computer
Desirable
- Recognised bookkeeping qualification (AATQB or ICB)
- Experience working within a public practice accountancy firm
- Familiarity with AML checks, client onboarding, or professional services environments
What’s in It For You
- Company pension scheme
- Paid holidays (4 weeks per year plus bank holidays, pro-rata)
- Fully remote working (no office requirement)
- Stable part-time permanent role
- Flexible morning hours (Monday to Friday)
- Competitive hourly rate of £14 – £18 depending on experience
- Supportive and professional working environment
- Opportunity to work within a modern accountancy practice
- Clear and structured client-facing responsibilities
Client Services Coordinator employer: Career Choices Dewis Gyrfa Ltd
Join a modern and forward-thinking accountancy practice that prioritises efficiency, responsiveness, and exceptional client care. As a Client Services Coordinator, you will enjoy the benefits of a fully remote role with flexible working hours, a competitive hourly rate, and a supportive work culture that fosters professional growth. With a commitment to employee well-being, including a company pension scheme and generous holiday allowance, this is an excellent opportunity for those seeking meaningful and rewarding employment in the accountancy sector.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Client Services Coordinator role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for client-facing roles and practice your responses. We want you to shine when discussing your experience in customer service and CRM systems.
✨Tip Number 3
Show off your tech skills! Since this role is all about being IT literate, be ready to discuss your experience with online systems. Maybe even share a quick example of how you've used tech to improve client communication.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Client Services Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Coordinator role. Highlight your relevant experience in customer-facing roles and any specific skills that match the job description. We want to see how you fit into our modern and efficient team!
Show Off Your Communication Skills:Since this role is all about client interactions, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and maybe even share an example of how you've successfully managed client communications in the past.
Be Honest About Your Experience:We value transparency, so be upfront about your experience and skills. If you have 5+ years in a customer-facing or CRM-based role, make sure to showcase that! If you have any bookkeeping qualifications or experience with AML checks, don’t forget to mention those too.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. We’re excited to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Client Services Inside Out
Before the interview, make sure you understand the key responsibilities of a Client Services Coordinator. Familiarise yourself with client communication strategies and how to manage client relationships effectively. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Show Off Your IT Skills
Since the role requires high IT literacy, be prepared to discuss your experience with online systems and CRM tools. Bring examples of how you've used technology to improve client interactions or streamline processes in previous roles. This will demonstrate your capability to thrive in a fully remote environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle client queries. Think of specific situations where you successfully managed client communications or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or their approach to client care. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
