At a Glance
- Tasks: Build meaningful relationships and support families in choosing care for their loved ones.
- Company: Join EQ Care Group, a compassionate provider of exceptional elderly care.
- Benefits: Enjoy a birthday half day off, 28 days leave, and free meals on shift.
- Other info: Be part of a heart-centred team in a modern, welcoming care home.
- Why this job: Make a real difference in your community while achieving personal and professional growth.
- Qualifications: Strong communication skills and a caring attitude are essential.
The predicted salary is between 40000 - 40000 £ per year.
£40,000 per annum plus commission
40 hours per week
The Oaks, 150 Rubery Lane, Rubery, Birmingham, B45 9AY
Role Overview
Do you love sales, but are tired of the same old sales roles? Do you want to make a real difference to the lives of people within the local community? Do you want to help people when times get tough? Helping people make the decision to choose full time care is a rewarding career - enabling people to live their best lives, whilst remaining close to their loved ones. If you are an emotionally intelligent, kind, supportive person, who also understands how revenue generation ensures the future of social care, then you may be perfect for this role! We are looking for a mix between Alan Sugar and Mother Theresa! We want someone who is compassionate and passionate. Compassion is needed to help families through a difficult time and passion is needed to ensure that we achieve our occupancy targets and create great lives for the people who live in The Oaks.
Responsibilities and Duties
- Meeting discharge teams at NHS and private hospitals
- Involvement in and liaison with discharge teams around referrals for our enablement suite
- Ensuring all businesses in the area know who we are and what we do
- Fostering fantastic relationships with social work and mental health teams
- Creating community events in order to break pre-conceptions of care homes
- Supporting the Home Manager and Customer Experience Leads to create purposeful activity
- Supporting the Home and Customer Experience Leads to ensure a day-to-day presence on social media including Facebook
- Driving scores high on Google reviews and Specialist Market tools
- Thinking outside the box - e.g. charity days, supporting community drives or walking 26 miles!
- Being the face people trust to help get solutions to their needs
- Creating information events for older people and their families in the community
- Ensure the home is fully occupied
- Ensure the budgeted rate is achieved
Skills, Qualifications and Abilities
- Strong verbal and written communication skills.
- Experience within a similar environment desirable.
- You need to be flexible, patient, with a "can do" caring attitude, and a real "people person".
- Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
The Company and Care Home
EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive. Operating for three years now, we currently have five homes open, with more being built to expand our portfolio. We specialise in delivering high-quality care to those who need it most, with a focus on dementia care and other complex needs. Our approach goes beyond simply meeting physical needs - we strive to create meaningful, enriching experiences for the people living in our homes. What sets us apart is our commitment to emotional intelligence, compassionate service, and personalised care. The Oaks opened in July 2023; a 71-bed nursing and dementia specialist care home in the heart of Rubery, combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, The Oaks is a place to live well and thrive. We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at The Oaks.
Benefits of working at EQ Care
- Half day off for your birthday - start your celebrations early!
- Blue Light Discount Card - access exclusive savings and offers.
- 28 days of annual leave (pro rata) - enjoy a healthy work-life balance.
- Salary advance scheme (Level) - access earned pay when you need it.
- Contributory pension - helping you plan for your future.
- Dedicated Learning & Development - continuous training and career growth opportunities.
- Team member rewards - recognising and celebrating your hard work.
- Free meals on shift - enjoy a meal on us while you work.
- Free tax review service - making sure you keep more of what you earn.
- Refer a friend scheme - earn up to £500 for successful referrals! (Terms apply)
Please note: If you are not a UK resident, you will need to be able to provide a valid right to work. We cannot provide sponsorship.
Client Relations Manager (Customer Focus Lead) employer: Career Choices Dewis Gyrfa Ltd
At EQ Care Group, we pride ourselves on being an exceptional employer that values compassion and community engagement. Located in the heart of Rubery, our new care home, The Oaks, offers a supportive work environment where employees can thrive both personally and professionally, with benefits such as a birthday half-day off, a Blue Light Discount Card, and dedicated learning and development opportunities. Join our heart-centred team and make a meaningful impact in the lives of those we serve while enjoying a healthy work-life balance and recognition for your hard work.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Relations Manager (Customer Focus Lead)
✨Tip Number 1
Get to know the company! Research EQ Care Group and The Oaks. Understand their values and mission, especially their focus on compassionate care. This will help you connect with them during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Client Relations Manager role. Personal connections can give you an edge!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've demonstrated compassion and sales skills. Be ready to share how you’ve helped others in tough situations, as this aligns perfectly with the role's requirements.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. Mention something specific from the conversation to remind them of your enthusiasm and fit for the role.
We think you need these skills to ace Client Relations Manager (Customer Focus Lead)
Some tips for your application 🫡
Show Your Heart:When writing your application, let your compassion shine through! We want to see how you connect with people and how your emotional intelligence can make a difference in our community.
Be Clear and Concise:Make sure your written application is easy to read. Use clear language and structure your thoughts well. We appreciate a good story, but keep it relevant to the role and your experience!
Highlight Relevant Experience:If you've got experience in sales or care, shout about it! We’re looking for someone who understands the balance between compassion and revenue generation, so make sure to include any relevant roles you've had.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Audience
Before the interview, research EQ Care Group and The Oaks. Understand their mission, values, and the community they serve. This will help you tailor your responses to show how your skills and experiences align with their goals.
✨Showcase Your Compassion
As a Client Relations Manager, emotional intelligence is key. Prepare examples from your past where you've demonstrated compassion and support in challenging situations. This will highlight your suitability for a role that requires both heart and sales acumen.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle difficult conversations. Think of scenarios where you've successfully navigated tough discussions or built relationships in a similar environment, and be ready to share those stories.
✨Engage with Enthusiasm
During the interview, express your passion for helping others and your excitement about the role. Use positive body language and maintain eye contact to convey your genuine interest in making a difference in the community through this position.
