At a Glance
- Tasks: Handle admin tasks like booking appointments and managing patient records.
- Company: Join the Liverpool University Hospitals NHS Foundation Trust team.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Other info: Be part of a dynamic team in a vital healthcare setting.
- Why this job: Make a difference in patient care while developing valuable skills.
- Qualifications: Strong organisational skills and a friendly attitude are essential.
The predicted salary is between 23970 - 25674 € per year.
St Paul's Eye Unit
The role will involve all aspects of administration work within the unit, including call centre and reception duties, registering referrals, booking appointments, and preparing relevant paperwork.
Responsibilities
- Extract and prepare case sheets from the filing system for allocated clinics, cancellations, research and audit purposes.
- Receive and book patients on arrival in Out‑patients/Primary care.
- Make appointments as requested and liaise with medical staff regarding overbooked clinics.
- Deal with telephone and postal enquiries.
- Ensure clinic booking summaries and clinic proformas are completed accurately and on time.
- Open, sort and redirect mail.
- Enter referral letters into the Hospital Information Support System and book new appointments as required.
- Make up and file new case notes.
- Cancel and re‑book clinic appointments according to given instructions.
- Liaise with the Clerical Team Co‑ordinator regarding missing case notes.
- Maintain an efficient and helpful attitude whilst undertaking the above duties.
- Ensure all Out‑patient discharges are recorded accurately and promptly.
- Record attendances, DNA's and discharges accurately and timely.
- Follow up appointments for DNA patients.
- Cover/rotate for other Clerical Officers as required.
- Carry out any other duties appropriate to the grade as delegated by the Clerical.
Clerical Officer - St Pauls | Liverpool University Hospitals NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
At Liverpool University Hospitals NHS Foundation Trust, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and professional development. As a Clerical Officer in the St Paul's Eye Unit, you will benefit from comprehensive training opportunities, a commitment to employee well-being, and the chance to make a meaningful impact in patient care within a leading healthcare environment.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Officer - St Pauls | Liverpool University Hospitals NHS Foundation Trust
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the specific tasks mentioned in the job description, like booking appointments and handling enquiries. This way, you can confidently discuss how your skills match what they're looking for.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions related to clerical duties and think about how you’d handle scenarios like overbooked clinics or missing case notes. We want you to shine!
✨Tip Number 3
Show off your communication skills! Since you'll be dealing with patients and medical staff, be ready to demonstrate how you can maintain a helpful attitude while managing multiple tasks. It’s all about keeping things running smoothly!
✨Tip Number 4
Apply through our website! Not only does it streamline the process, but it also shows you're keen on joining us at Liverpool University Hospitals NHS Foundation Trust. Plus, we love seeing applications come directly from our site!
We think you need these skills to ace Clerical Officer - St Pauls | Liverpool University Hospitals NHS Foundation Trust
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the job description. We want to see how your skills fit with the clerical duties, so don’t be shy about showcasing your admin prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role at St Paul's Eye Unit. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make it easy for us to see your qualifications and experience!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a Clerical Officer at St Paul's Eye Unit. Familiarise yourself with tasks like booking appointments, handling enquiries, and managing case notes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Common Scenarios
Think about the day-to-day challenges you might face in this position, such as dealing with overbooked clinics or managing patient enquiries. Prepare some examples of how you would handle these situations, as interviewers often look for problem-solving skills and adaptability.
✨Showcase Your Communication Skills
As a Clerical Officer, you'll be liaising with medical staff and patients regularly. During the interview, demonstrate your ability to communicate clearly and effectively. You could even share a brief story about a time when your communication skills made a difference in a previous role.
✨Be Ready to Discuss Teamwork
Collaboration is key in a busy environment like a hospital. Be prepared to talk about your experience working in teams, especially in administrative roles. Highlight how you’ve supported colleagues and contributed to a positive work atmosphere, as this will resonate well with the interviewers.
