At a Glance
- Tasks: Book appointments and manage phone systems while supporting patients and clinical staff.
- Company: Join the University Hospitals Bristol and Weston NHS Foundation Trust, a leader in healthcare.
- Benefits: Enjoy a permanent role with full-time hours and a commitment to diversity.
- Other info: Be part of a supportive team dedicated to patient care and welfare.
- Why this job: Make a difference in patients' lives while gaining valuable experience in a healthcare setting.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 37338 - 44962 £ per year.
Fixed term until 1st January 2027. The Reception and Appointment Clerk works in an office‑based role, booking appointments and managing our telephone systems. The team deals with a wide range of enquiries and works closely with the Treatment Bookings team, Clinic Co‑Coordinators, Medical Secretaries and the Nurse Specialist Support Team.
Responsibilities:
- Book appointments and manage telephone systems.
- Liaise with patients, wards, clinical staff, GPs and Trust support staff via phone, email and in person.
- Ensure patient information (address, telephone numbers, GP details, Next of Kin details) is correct and attendance recorded on Medway/Mosaiq.
- Communicate effectively, promptly and accurately, demonstrating discretion and tact in written, telephone and face‑to‑face contact with patients, visitors, other Trust staff and external agencies.
- Escalate patient queries, capacity problems and general issues to the line manager or relevant clinical staff as appropriate.
- Provide appropriate and timely information to all visitors and telephone callers in accordance with the Data Protection Act and hospital/department guidelines.
- Serve as a point of contact for “Outpatient” and “Treatment Bookings” telephone calls into the department.
- Liaise with nursing and medical staff to ensure that planned day unit sessions run to time, have all relevant patient notes prior to attending, and that patient notes are prepared with necessary paperwork and labels.
- Collaborate with other admin teams such as the Treatment Bookings team, Clinic Co‑Coordinators, Medical Secretaries and the Nurse Specialist Support Team.
- Provide a frontline welcome, support, information and signposting to patients being treated and living with a cancer diagnosis, as well as patients who have non‑malignant blood conditions.
Equal Opportunities: University Hospitals Bristol and Weston NHS Foundation Trust is an equal opportunities employer actively working towards a diverse workforce and is committed to protecting the welfare of children, young people and vulnerable adults.
Disability Confident: UHBW is a proud member of the Disability Confident employer scheme.
Clerical Officer / Appointment Clerk | University Hospitals Bristol and Weston NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
University Hospitals Bristol and Weston NHS Foundation Trust is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the vibrant city of Bristol, the Trust provides ample opportunities for career advancement within the healthcare sector, alongside a commitment to diversity and inclusion, making it a rewarding place to work for those passionate about patient care.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
