At a Glance
- Tasks: Deliver exceptional client service and support the Account Manager with contractual requirements.
- Company: Join a dynamic team at a leading company in Cirencester.
- Benefits: Competitive salary, bonus potential, generous leave, and funded training opportunities.
- Other info: Exciting career growth in a fast-paced environment.
- Why this job: Make a real difference by helping clients and collaborating with a supportive team.
- Qualifications: Strong communication skills and customer service experience required.
The predicted salary is between 26437 - 26437 £ per year.
We are seeking a Contract Coordinator to join our team on a permanent basis at our Cirencester site. The role is responsible for consistently delivering client service expectations, liaising with and supporting clients, and working closely with both internal and external stakeholders. The Contract Coordinator will also support the Account Manager in delivering all contractual requirements.
Responsibilities:
- Receive inbound calls from existing customers regarding maintenance queries and provide exceptional customer service.
- Respond to enquiries and new job e‑mails from existing customers.
- Accurately and fully record job requirements and priority on in‑house software and client portals.
- Take ownership of customer queries to offer first‑contact resolution where possible.
- Handle Customer Support Centre administrative duties, including monitoring team inboxes.
- Liaise with various internal departments and external contractors to obtain relevant job updates and ETA's.
- Work to pre‑determined daily, weekly and monthly team jobs.
- Communicate with contractors for outstanding job updates.
- Work closely with Management to achieve both client and business objectives.
- Monitor KPI performance and follow up as required.
Qualifications:
- Maths and English qualifications.
- Customer Service experience.
- Excellent communication skills.
- Experience of working in a fast‑paced environment.
- Proficiency in Microsoft Office applications and IT systems.
- Strong administration and organisational skills.
- Time‑management skills.
- Ability to process data quickly and accurately and to work collaboratively with team members.
Benefits:
- Salary: £26,437 per annum.
- 4% bonus, subject to achievement of targets.
- 25 days annual leave plus bank holidays.
- Group personal pension scheme with matched contributions between 5% and 6%.
- Life assurance.
- Funded training sponsorship scheme.
- Discounts, vouchers and financial aid programmes.
Proud member of the Disability Confident employer scheme.
Contract Coordinator in Cirencester employer: Career Choices Dewis Gyrfa Ltd
Join our dynamic team as a Contract Coordinator in Cirencester, where we prioritise exceptional client service and foster a collaborative work culture. With competitive benefits including a generous salary, bonus potential, and a commitment to employee development through funded training sponsorship, we offer a rewarding environment for those looking to grow their careers while making a meaningful impact. Our inclusive workplace is proud to be a Disability Confident employer, ensuring that all employees feel valued and supported.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Coordinator in Cirencester
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Contract Coordinator, you'll need to liaise with clients and stakeholders. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in your job search.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take on the role of Contract Coordinator.
We think you need these skills to ace Contract Coordinator in Cirencester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've delivered exceptional customer service in the past, as this is key for us.
Show Off Your Communication Skills:Since excellent communication is crucial for this position, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contract Coordinator. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily involves client interaction, be prepared to discuss your previous customer service experiences. Think of specific examples where you resolved issues or provided exceptional service. This will demonstrate your ability to handle customer queries effectively and your commitment to delivering great service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Practice responses to questions like 'How would you manage a difficult customer?' or 'What steps would you take if a contractor fails to meet a deadline?' This will help you articulate your thought process during the interview.
✨Demonstrate Your Organisational Skills
As a Contract Coordinator, strong organisational skills are key. Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share examples of how you've successfully juggled multiple responsibilities in a fast-paced environment, showcasing your ability to stay on top of things.
