Supervisor in Chorley

At Peacocks we pride ourselves on delivering stylish quality fashion at affordable prices on the UK High Street. Having first started life as Penny Bazaar in 1884, we are now considered as an established and staple fashion brand with a strong commitment to value for money. We aim to offer our customers wearable style for all the family, whether it’s budget friendly fashion or the latest fashion trends. Our stores provide a welcoming and enjoyable shopping experience, reflecting our dedication to outstanding customer service.

If you are looking to join our team of over 3000 employees across our 350 UK stores, we have a fantastic opportunity for a Supervisor to join our team in Chorley. Team members enjoy being part of a friendly, customer-focused team, with the added benefit of working in a well-connected and growing retail destination that serves the wider local community.

What’s in it for you?

• Be part of a forward-thinking business with excellent career prospects.
• Work in a supportive and dynamic team.
• Gain an industry-recognised qualification within your first 18 months if desired.
• Enjoy a store location with convenient transport links.

You will assist the Store Manager/Assistant Manager in maximising business profitability by optimising sales opportunities whilst working within planned costs. To assist in the day to day operation of the store, and to deliver excellent customer service through staff training and personal example. Deputise for the Assistant Manager as requested.

Sales/Profit

• Assist the Store Manager/Assistant Manager to achieve sales budget and take remedial action to improve sales as necessary.
• Identify and propose opportunities for further sales development.
• Assist the Store Manager/Assistant Manager in ensuring staff are consistently aware of sales targets and are motivated to maximise sales opportunities.
• Maintain Visual Merchandising standards/retail standards and window presentation to maximise sales potential of each range.
• Assist the Store Manager/Assistant Manager in ensuring sales floor layout reflects Company guidelines and appropriate adjacencies to encourage customer flow around the store and to create sales opportunities.
• Maintain awareness of costs in line with sales.

Customer Service

• Personally demonstrate good customer awareness and interaction at all times.
• Monitor and seek continuous improvements on the level of customer service given to customers.
• Assist the Store Manager/Assistant Manager in ensuring product knowledge of your staff and yourself is developed and maintained to maximise service standards and ability to sell, including staff awareness of in-store promotional activities.
• Ensure optimum stock levels are maintained on the sales floor, by deliveries being dealt with promptly and carrying out regular replenishment.

Staff Management

• Assist in the induction of new staff as per Company procedure as directed by the Store Manager/Assistant Manager.
• Assist in the training and development of staff in line with Company guidelines, build the team and potentialise individual ability.
• Assist the Store Manager/Assistant Manager to set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch.
• Take action to improve and develop one’s own job performance. Ask for performance feedback from line manager, colleagues and team.

Administration

• Assist the Store Manager/Assistant Manager to ensure all branch administration is completed to Company procedure.

Health and Safety

• Assist the Store Manager/ Assistant Store Manager to fulfil obligations to adhere to Company Health and Safety policies and procedures to ensure a safe working/shopping environment. In the absence of Store Management or Assistant Store Manager, action any necessary Health and Safety procedures.

Security

• Ensure there is security awareness in all areas of the store.
• Ensure that all cash and cash equivalents are kept secure and banked in line with Head Office instructions.

Confidentiality

• Do not disclose information which is of a confidential nature, including personnel data i.e telephone numbers, absence details etc to any party or individual unless authorised by your line manager.

What we’re looking for:

• Commercial Awareness: Understanding of the retail environment and how to drive business success.
• Leadership Skills: Ability to inspire and guide your team.
• Sales Acumen: Proactive approach to increasing sales and engaging with customers.
• Training and Development Focus: Commitment to supporting team growth.
• Career Ambition: Desire to progress within our ever-growing business.

Join Peacocks and be part of an exciting and growing business where you can make a real impact. If you’re passionate about retail and looking for a rewarding career opportunity in Bolton we would love to hear from you.