- Chorley 37 Hours Per Week | Early Finish Fridays Are you an experienced Customer Service professional who's ready to take the next step in your career?
What You'll Be Doing:
As Customer Service Team Leader, you'll be responsible for supporting your team and ensuring customers receive an outstanding experience.
Your responsibilities will include:
- Leading, motivating and supporting a team of Customer Service Advisors.
- Monitoring individual and team performance against KPIs and service standards.
- Providing regular coaching, feedback and development to team members.
- Conducting one-to-ones, performance reviews and team meetings.
- Leading by example and helping create a positive, supportive team culture.
- Handling customer queries, complaints and more complex issues when required.
- Using the CRM system to accurately log, track and update customer enquiries.
- Arranging collections for returned or damaged goods.
- Raising credits to resolve invoicing and delivery queries.
- Keeping up to date with products, services and internal systems.
- Identifying opportunities to improve processes and contribute to the wider customer service strategy.
- Ensuring company policies and customer service standards are consistently followed.
- Managing priorities effectively in a busy, fast-paced environment.
The Working Hours:
You'll work 37 hours per week, with shift times varying: 08:00 - 16:30 09:00 - 17:30 09:30 - 18:00 Early finish on Fridays!
Occasional Saturday overtime.
What We're Looking For:
- Proven experience working in a customer service environment, ideally in a supervisory or team leadership position.
- Excellent communication and interpersonal skills.
- The confidence to lead by example and motivate a team.
- Experience handling customer complaints and resolving problems effectively.
- Good knowledge of CRM systems, reporting tools and Microsoft Office.
- Strong organisational and time-management skills.
- The ability to manage multiple priorities while maintaining attention to detail.
- A proactive, positive and customer-focused mindset.
Why Join Us?
This is an excellent opportunity for an experienced Customer Service professional looking to take ownership, develop a team and make a real impact.
You’ll have the opportunity to lead and develop a team, improve customer service processes and help shape the customer experience, while working as part of a busy and supportive environment.
Ready for your next challenge?
Ready for your next challenge?
The Best Connection is acting as an Employment Business in relation to this vacancy.
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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Customer Service Team Leader in Chorley employer: Career Choices Dewis Gyrfa Ltd
Join a pioneering agricultural enterprise in Shropshire that values innovation and sustainability, offering a competitive salary and accommodation support. As a Mixed Farm Worker, you'll benefit from hands-on training in both modern fruit production and regenerative livestock management, fostering your professional growth in a supportive and dynamic work environment. This role is perfect for those eager to develop their skills while contributing to a forward-thinking farm committed to excellence.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
