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- Tasks: Handle customer queries and manage data using our CRM system.
- Company: Join a dynamic team at The Best Connection in Chorley.
- Benefits: Enjoy a structured schedule with early finishes and occasional overtime.
- Other info: Great opportunity for growth in a supportive environment.
- Why this job: Make a difference by providing top-notch customer service every day.
- Qualifications: Must be detail-oriented, a team player, and self-motivated.
The predicted salary is between 20000 - 25000 £ per year.
The Best Connection are looking for a Customer Service Advisor for a busy client in Chorley.
Job Role
- Dealing with different customer queries every day.
- Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution.
- Arrange collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries.
- Demonstrate high quality customer service.
The ideal candidate will be goal-oriented and have a deep knowledge on how to provide the best customer service whilst keeping up with business requirements in a good time-keeping, organised manner.
Working hours: 09.00-17.30, finishing early on Thursdays. Occasional overtime on Saturdays.
Requirements
- Attention to detail
- Team player
- Self-motivated
- Can-do attitude
- Reliable transportation
Customer Service Advisor in Chorley employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Chorley
✨Tip Number 1
Get to know the company! Research The Best Connection and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common customer queries and how you'd handle them. Role-playing with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or resolved customer issues efficiently. This will demonstrate that you can keep up with the busy environment at The Best Connection.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're proactive and keen on the role, which is exactly the kind of attitude The Best Connection is looking for!
We think you need these skills to ace Customer Service Advisor in Chorley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've dealt with customer queries in the past, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. We love seeing enthusiasm and a can-do attitude, so let that personality of yours come through!
Show Off Your Attention to Detail: Since we’re all about accuracy, make sure your application is free from typos and errors. Double-check everything before hitting send. It shows us you care about quality and are organised!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you handle different customer queries and provide examples from your past experiences. This shows that you understand the role and can deliver high-quality service.
✨Familiarise Yourself with CRM Systems
Since the job involves using a CRM management system, it’s a good idea to familiarise yourself with common CRM tools. If you’ve used one before, be prepared to talk about how you logged and tracked customer inquiries effectively.
✨Demonstrate Your Organisational Skills
The role requires being organised and managing time well. Think of specific instances where you successfully managed multiple tasks or resolved issues efficiently. Share these stories to highlight your ability to keep things running smoothly.
✨Show Your Can-Do Attitude
Employers love a positive mindset! Prepare to discuss how you approach challenges with a can-do attitude. Share examples of when you went above and beyond to help a customer or improve a process, as this will resonate well with the interviewers.