At a Glance
- Tasks: Manage customer queries and coordinate fleet operations for a leading used van retailer.
- Company: Join a reputable automotive retailer with a commitment to exceptional customer experiences.
- Benefits: Competitive salary, performance bonuses, 28 days holiday, and a modern working environment.
- Other info: Full training provided and opportunities for long-term career advancement.
- Why this job: Be part of a rapidly expanding business and make a real impact in the automotive sector.
- Qualifications: Experience in automotive customer service or fleet coordination is essential.
The predicted salary is between 32000 - 48000 £ per year.
We are currently seeking a highly skilled and experienced Customer Service & Fleet Co-ordinator to join a leading used van retailer with operations across the UK. This is an excellent opportunity for a motivated professional looking to contribute to a reputable organisation within the automotive sector. Our client is committed to delivering exceptional customer experiences and maintaining efficient fleet operations, and they are keen to appoint a Customer Service & Fleet Co-ordinator to support their head office and showroom in the Bath area.
Benefits
- Competitive salary between £32,000 and £48,000 per annum, negotiable based on experience
- Potential for performance-based bonuses
- 28 days annual holiday allowance
- State‑of‑the‑art working environment
- Full in‑house training provided
- Company pension scheme
- Opportunities for long‑term career advancement within a rapidly expanding business
- 40‑hour week, Monday to Saturday, with alternate weekend working discussed upon application
Duties
- Manage customer queries, complaints, and feedback effectively, ensuring high levels of satisfaction
- Handle vehicle warranty registrations, claims, and associated administration
- Monitor and respond to online reviews to uphold company reputation
- Coordinate vehicle collections, deliveries, and driver scheduling to optimise logistics
- Oversee fleet maintenance scheduling, including servicing, MOTs, and repairs
- Maintain accurate records and update CRM systems consistently
- Support FCA and Consumer Duty compliance administration
- Produce regular reports on customer satisfaction, operational activities, and fleet performance
- Liaise with management to improve service processes and operational efficiency
Requirements
- Previous experience within automotive customer service, aftersales, operations, or fleet coordination is essential
- Strong organisational and communication skills
- IT literacy with proficiency in CRM and fleet management systems
- Full UK driving licence with minimal points
- Ability to work effectively within a fast-paced environment, prioritising tasks efficiently
Fleet Co-ordinator in Chipping Sodbury employer: Career Choices Dewis Gyrfa Ltd
Join a leading used van retailer in Bath, where your role as a Fleet Co-ordinator will be pivotal in enhancing customer satisfaction and streamlining fleet operations. With a competitive salary, generous holiday allowance, and a commitment to employee development through in-house training and career advancement opportunities, this company fosters a supportive and dynamic work culture that values your contributions. Experience the benefits of working in a state-of-the-art environment while being part of a rapidly expanding business dedicated to excellence in the automotive sector.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Co-ordinator in Chipping Sodbury
✨Tip Number 1
Network like a pro! Reach out to people in the automotive sector, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its fleet operations. Show them you know your stuff about their services and how you can enhance customer satisfaction. Confidence is key!
✨Tip Number 3
Don’t just wait for job postings! Be proactive and apply through our website. Tailor your application to highlight your experience in customer service and fleet coordination – it’ll make you stand out.
✨Tip Number 4
Follow up after interviews with a thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Fleet Co-ordinator in Chipping Sodbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fleet Co-ordinator role. Highlight your experience in customer service and fleet operations, and don’t forget to mention any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Share specific examples of how you've handled customer queries or managed fleet logistics in the past.
Showcase Your IT Skills:Since the role requires proficiency in CRM and fleet management systems, make sure to mention any relevant software you’ve used. If you have experience with specific tools, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board as soon as possible!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you brush up on the automotive sector and the specific duties of a Fleet Co-ordinator. Familiarise yourself with common customer service scenarios and fleet management processes, as this will show your potential employer that you're genuinely interested and knowledgeable about the role.
✨Showcase Your Skills
Prepare examples from your past experience that highlight your organisational and communication skills. Think of situations where you effectively managed customer queries or improved operational efficiency. This will help demonstrate your capability to handle the responsibilities outlined in the job description.
✨Ask Smart Questions
Come prepared with insightful questions about the company’s operations and their approach to customer service. This not only shows your enthusiasm for the role but also gives you a chance to assess if the company culture aligns with your values.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving abilities. Practice how you would handle specific customer complaints or logistical challenges. This will help you articulate your thought process clearly during the interview.
