Dialler Analyst – Location: Chester – Job Type: Full-Time – Salary: £28,000-£30,000 DOE – Money Expert is an independent comparison business looking for a Dialler Analyst to join our team.
Reporting to the Dialler Manager, you will optimise dialler performance across our contact centre, working closely with Team Managers, Operations Managers, and Contact Centre Managers.
Why Join Us?
Join a fast‑paced, collaborative environment where your insights directly influence campaign performance, agent productivity, and customer outcomes.
You will drive continuous improvement through data‑led analysis while helping maintain stable, effective dialler systems.
The role includes managing dialler configurations, analysing performance data, ensuring compliance, and supporting outbound sales campaigns to maximise productivity, contact rates, and conversions.
We are looking for someone proactive, analytical, and focused on improving processes, automation, and operational efficiency.
Key Responsibilities
- Optimise dialler performance to maximise productivity and achieve compliance targets
- Build and maintain dialler campaigns accurately and efficiently
- Monitor KPIs including contact rate, conversion rate, abandon rate, and agent occupancy
- Provide reporting, insights, and recommendations to improve performance
- Ensure compliance with regulatory and internal standards
- Maintain dialler system stability and minimise downtime
- Identify opportunities for automation and process improvement
- Work closely with operations to align dialler strategy with campaign objectives
Skills & Experience
- Experience managing dialler settings, pacing, retry logic, AMD, and call outcomes
- Strong analytical skills with the ability to interpret data and make performance‑driven decisions
- Understanding of contact centre KPIs and dialler compliance requirements
- Ability to troubleshoot issues and implement effective solutions
What We Offer
- Competitive salary – 28 days holiday (including bank holidays), plus an extra day per year of service
- Career progression opportunities
- Ongoing training and support
- Company pension
- MEX Rewards
- Christmas and New Year shutdown
- On‑site parking
Equal Opportunities: Money Expert is committed to creating an inclusive workplace and welcomes applications from all backgrounds.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
