At a Glance
- Tasks: Lead a team of volunteers and drive sales in a vibrant charity shop.
- Company: Join Sue Ryder, a charity committed to making a difference.
- Benefits: Enjoy 27 days holiday, competitive pay, and a supportive work environment.
- Other info: Embrace diversity and inclusion in a dynamic, community-focused setting.
- Why this job: Make a real impact while gaining valuable retail and leadership experience.
- Qualifications: Retail and supervisory experience with strong customer service skills.
The predicted salary is between 12.79 - 12.79 £ per hour.
About this Job
Weekend Shop Supervisor at Sue Ryder Charity shop, 2 Ross House, Stow-on-the-Wold, Cheltenham GL54 1AF. Part‑time contract, 12.5 hours per week over 7 days (Saturday 6 hrs, Sunday 6.5 hrs). Hourly rate £12.79 per hour, plus rewards and benefits scheme. Position is permanent and Disability Confident.
Responsibilities
- Act as the Shop Supervisor, supporting the Shop Manager to run the Stow‑on‑Wold shop.
- Drive business, push sales, and achieve sales targets.
- Lead a large team of volunteers, recruiting, training, and retaining them.
- Set high standards for merchandising, housekeeping, and health & safety.
- Manage effective stock processes, ensuring the shop is well merchandised with fresh seasonal stock.
- Serve as a brand ambassador, supporting in‑store campaigns and national fundraising initiatives.
- Handle cash, tills, and perform basic IT administration.
- Assist customers and donors to deliver excellent customer service.
Qualifications and Skills
- Retail experience with excellent customer service skills.
- Previous supervisory experience, preferably with volunteer teams.
- Basic IT skills (emails, instant messaging, video calls).
- Organisational and problem‑solving skills.
- Knowledge of health & safety and retail procedures.
- Capability to work under pressure and maintain high standards of merchandising and stock rotation.
- Positive, can‑do attitude, good judgement and commercial awareness.
- Key holder/opening/closing responsibilities experience.
Benefits
Competitive benefits package: 27 days holiday rising to 33 days with length of service, pro‑rated for part‑time staff, plus bank holidays.
Equality, Diversity & Inclusion
We welcome applications from Black, Asian and Minority Ethnic communities, LGBTQ individuals, those from lower socio‑economic backgrounds, and people with disabilities. Sue Ryder is a Disability Confident employer and offers an 'Offer an Interview' scheme to eligible disabled applicants.
Closing date: 02/07/2026.
Shop Supervisor in Cheltenham employer: Career Choices Dewis Gyrfa Ltd
Sue Ryder Charity shop in Stow-on-the-Wold offers a rewarding work environment where you can make a meaningful impact while leading a dedicated team of volunteers. With a strong commitment to employee growth, competitive benefits including up to 33 days of holiday, and a focus on equality and inclusion, this role provides an excellent opportunity for those looking to develop their retail skills in a supportive and community-oriented setting.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
