At a Glance
- Tasks: Be the friendly face of our service, assisting visitors and managing calls with professionalism.
- Company: Join a supportive team dedicated to helping young people and their families.
- Benefits: Gain valuable experience, flexible hours, and a chance to make a difference.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Perfect for those who love helping others and want to develop their admin skills.
- Qualifications: Strong communication skills and a passion for customer care.
The predicted salary is between 23000 - 26000 £ per year.
To provide a reception and switchboard service to all visitors, staff and callers, maintaining an efficient, professional and friendly service. To develop a knowledge of the range of Child and Adolescent Service (CAMHS) in order to locate colleagues and direct calls with minimum delay. To support the manager and the administrative team with general administrative functions as required. To project the professional image of the business through demonstrating excellent customer care in all activities.
DIMENSIONS
First point of contact for CAMHS for young people, carers, staff and people external to the Trust, either face‑to‑face or by telephone or email.
CORE KEY RESPONSIBILITIES
- Meet young people, relatives, and visitors in a friendly and professional manner, assisting them with enquiries and directing or escorting them to their destination as required.
- To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols.
- Accurate message-taking and timely distribution.
- To deal with all incoming and outgoing correspondence (paper and electronic), date stamping and ensuring incoming post is distributed.
- To be competent in the use of the photocopier and other office equipment.
- Maintaining adequate supplies of forms and paperwork used within the Unit.
- To process new files and maintain client notes and records as appropriate using current Patient Administrative Systems.
- Maintain building/staff information in support of the Site Responsible Officer.
- To manage electronic room booking system for the Unit.
- To keep the reception/waiting areas tidy and ensure notice boards are up to date i.e. by removing out of date information and any damaged or soiled items.
- To provide cover for other administrative staff in their absence or as required by the administration manager.
- To ensure that statutory/mandatory training compliance is maintained.
- To undertake any other duties as and when required.
- Acts in ways that support the Trusts values and ethos, being aware of equality and diversity.
- Treat everyone with whom you come into contact with dignity and respect.
- To work constructively and flexibly with colleagues.
SPECIFIC KEY RESPONSIBILITIES
- To immediately inform the Administrative Manager/Deputy/Lead Administrator of any issues affecting service delivery.
- Order stationery and other routine items using a web-based system.
COMMUNICATIONS AND WORKING RELATIONSHIPS
Communicating and working with those concerned with the care of the service‑user whilst maintaining confidentiality within the relevant guidance and legislation. This includes: the Service User who may have difficulty/inability to communicate due to sensory impairment and/or their mental health state and/or where English is not the first language. Multi-Disciplinary Team, Carers, GPs, Social Services, Housing Agencies, Benefit Agencies, Advocacy Service and Voluntary Sector. With potentially complex, sensitive or confidential enquiries from patients, staff and the public. With internal Trust Staff and colleagues.
Receptionist/Admin Assistant in Cheltenham employer: Career Choices Dewis Gyrfa Ltd
As a Receptionist/Admin Assistant at our Child and Adolescent Mental Health Services (CAMHS), you will be part of a supportive and compassionate team dedicated to making a positive impact on young people's lives. Our workplace fosters a culture of respect and inclusivity, offering opportunities for professional development and training to enhance your skills. Located in a vibrant community, we provide a friendly environment where your contributions are valued, ensuring that you feel fulfilled and motivated in your role.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Admin Assistant in Cheltenham
✨Tip Number 1
Get to know the company! Research CAMHS and understand their values and services. This will help you connect with interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. As a receptionist/admin assistant, you'll be the first point of contact. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you present yourself professionally. A smart outfit can set the tone for a positive interaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Receptionist/Admin Assistant in Cheltenham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you can bring a friendly and professional vibe to our team. Don’t be afraid to show us your enthusiasm for the role!
Tailor Your Application:Make sure to tailor your application to the specific job description. Highlight your relevant experience and skills that match what we’re looking for in a Receptionist/Admin Assistant. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a Receptionist/Admin Assistant, especially how to handle queries and manage communications effectively. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Customer Care Skills
Since this role involves being the first point of contact for visitors and callers, practice your customer service skills. Think of scenarios where you might need to assist someone with a query or direct them appropriately. Being able to showcase your friendly and professional manner during the interview will set you apart.
✨Prepare for Confidentiality Questions
Given the sensitive nature of the work, be ready to discuss how you would handle confidential information. Prepare examples from past experiences where you've maintained confidentiality and dealt with sensitive situations. This will show that you understand the importance of discretion in this role.
✨Showcase Your Teamwork Abilities
This position requires working closely with various teams and individuals. Be prepared to share examples of how you've worked constructively with colleagues in the past. Highlight your flexibility and willingness to support others, as this aligns with the Trust's values and ethos.
