At a Glance
- Tasks: Deliver exceptional guest care and lead a dynamic team during night shifts.
- Company: Join a welcoming hotel committed to guest satisfaction and team development.
- Benefits: Enjoy special rates on hotel rooms, recognition rewards, and ongoing training opportunities.
- Other info: Opportunities for career progression and personal development in a supportive environment.
- Why this job: Make memorable moments for guests while developing your leadership skills.
- Qualifications: Passion for hospitality and strong leadership abilities.
The predicted salary is between 24000 - 30000 £ per year.
Main Tasks
- Offer exceptional guest care at all times
- Provide support to and supervise the team for an effective and efficient shift
- Manage and control security of the hotel
Responsibilities
- Ensuring the safety of our guests and employees at all times
- Maintain excellence knowledge of all emergency procedures
- Collaborate with colleagues in all departments to elevate the overall guest experience and ensure consistency
- Implement SOPs to ensure consistent and high-quality service delivery, while conducting regular training sessions to familiarise team members with the hotel's service standards
- Provide support for recruitment by sourcing, interviewing and selecting qualified candidates, ensuring a warm welcome for all new starters
- Work closely with the Accounts team, ensuring audits and financial reporting are correct
- Close and consolidate daily business by executing internal audits, reporting on sales leads, scores and revenue taken
- Prepare hotel for the next day, such as M&E and ambient breakfast set up, with particular attention to cleanliness and presentation
- Utilise all relevant systems correctly to complete tasks in a timely manner
- Adhere to Company policies, procedures and relevant legislation at all times including, but not limited to, Data Protection and Health and Safety regulations
- Complete any other reasonable request made by a member of the management team
Skills and Attributes
- Genuine passion for delivering memorable moments to guests and leading the team on shift
- Excellent leadership skills with a friendly, hands-on approach and lead-by-example work style
- Confident working within brand guidelines to deliver consistent results
- Willing to find creative solutions, and offer advice and recommendations
- Continually strive to attain new skills, ensuring best practice and service delivery
- Positive approach to handling multiple challenging priorities and assignments
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests
- Achieving agreed KPIs
Training & Development
- Regular review meetings with line manager
- Ongoing Learning GROWonline BELONG induction and development courses
- Academy Technical skills training
- Mental Health First Aider training
- Fire Marshal training
- Manual Handling Trainer
- 'Come Join Us' Guest Care training
- Opportunity to apply for internal development programmes, such as: 'Insights' Development programme, The People Programme, Level 3 Apprenticeships in Team Leading
Benefits
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Thank You Week: from ice cream trucks to yoga classes and lots in between
- Ongoing job-related training programmes with clear paths for progression
We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are.
Night Auditor in Cheltenham employer: Career Choices Dewis Gyrfa Ltd
As a Night Auditor at our hotel, you will be part of a dynamic team dedicated to delivering exceptional guest experiences in a supportive and inclusive work environment. We offer extensive training and development opportunities, including internal programmes and ongoing job-related training, ensuring your professional growth is a priority. With special rates on hotel rooms across the UK and Europe, along with a company-wide recognition scheme, we strive to create a rewarding workplace where every individual is valued and respected.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. They might know of openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest care and team leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for guest experience during interviews. Share specific examples of how you've gone above and beyond in previous roles to create memorable moments for guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and you’ll be one step closer to joining our fantastic team.
We think you need these skills to ace Night Auditor in Cheltenham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your genuine passion for guest care shine through. We want to see how you can create memorable moments for our guests and lead the team effectively.
Tailor Your CV:Make sure your CV is tailored to the Night Auditor role. Highlight your leadership skills, experience with audits, and any relevant training you've completed. We love seeing how your background aligns with our needs!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets right to the heart of your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Guest Care
Make sure you understand what exceptional guest care means to the hotel. Think about examples from your past experiences where you've gone above and beyond for guests. This will show your genuine passion for delivering memorable moments.
✨Show Off Your Leadership Skills
Prepare to discuss your leadership style and how you’ve successfully supervised a team in the past. Be ready to share specific instances where you led by example, especially in challenging situations, as this is key for the Night Auditor role.
✨Familiarise Yourself with SOPs
Brush up on standard operating procedures (SOPs) relevant to hotel management. Being able to discuss how you would implement these procedures and train others will demonstrate your readiness to maintain high-quality service delivery.
✨Be Ready for Financial Discussions
Since the role involves working closely with the Accounts team, be prepared to talk about your experience with audits and financial reporting. Highlight any relevant skills or experiences that showcase your attention to detail and ability to manage financial tasks.
