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- Tasks: Lead a welcoming estate, support residents, and organise community events.
- Company: Join McCarthy Stone, the UK's leading retirement living provider.
- Benefits: Enjoy flexible hours, generous leave, and employee discounts.
- Other info: Receive professional training and enjoy a supportive work environment.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 18798 - 18798 £ per year.
Location: Willoughby Place, Station Road, Bourton-on-the-Water, Cheltenham.
Hours: 25 hours per week.
Salary: £18,798.00 ACTUAL per year plus benefits and bonus.
We do not currently offer sponsorship — applicants must have the right to work in the UK.
Make a Difference Every Day
Are you passionate about delivering exceptional customer service? Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation?
McCarthy Stone, the UK’s leading retirement living provider, is looking for a House Manager to lead our welcoming estate at Station Road, Bourton-on-the-Water, Cheltenham.
Why Work with McCarthy Stone?
- Group personal pension and life assurance
- Employee Assistance Programme
- Flexible working hours
- Work in beautiful surroundings
- Generous annual leave (25 days, rising to 28 days) plus bank holidays
- Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)
Key responsibilities
- Welcoming new homeowners and helping them settle into their new homes
- Providing a front-of-house service and engaging warmly with all visitors
- Being the first point of contact for residents and offering assistance, guidance, or support
- Managing supplier relationships to ensure smooth day-to-day operations
- Acting as the face of McCarthy Stone for homeowners’ families and friends
- Handling resident concerns with sensitivity, confidentiality, and respect
- Overseeing estate management, including communal areas, gardens, and grounds
- Supporting the development of a strong community through organising social events and regular resident meetings
- Ensuring compliance with all Health and Safety requirements
About you – What we’re looking for
- Has excellent communication skills and a proactive attitude
- Has previous experience in a customer-facing or service management role
- Demonstrates professionalism and a commitment to high-quality service
- Enjoys variety and takes initiative in a busy environment
- Can solve problems effectively and remain calm under pressure
- Is comfortable using Microsoft Word, Outlook, and other basic digital tools
- Has an awareness of basic Health and Safety (training will be provided)
- Holds or is willing to obtain first aid qualifications (training provided)
Training & development
You’ll receive full support and professional training through our in-house development programmes, which include:
- First Aid certification
- Dementia Friends training
- Workplace safety courses
- Ongoing development and progression support
If you're looking for a meaningful part-time role that combines responsibility, variety, and community impact — we’d love to hear from you.
Applications are reviewed as soon as they’re received. We may appoint before the closing date, so early application is encouraged.
Please note: McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds.
House Manager in Cheltenham employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager in Cheltenham
✨Tip Number 1
Get to know the company! Research McCarthy Stone and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and help you stand out when applying through our website.
✨Tip Number 3
Prepare for common interview questions. Think about how your experience aligns with the responsibilities of a House Manager. Practising your answers will boost your confidence and help you shine!
✨Tip Number 4
Follow up after your interview! A quick thank-you email shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best fit for the team.
We think you need these skills to ace House Manager in Cheltenham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about making a difference in our residents' lives!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer-facing roles. We love seeing how your skills align with what we’re looking for in a House Manager.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with McCarthy Stone.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Company
Before your interview, take some time to research McCarthy Stone. Understand their values, mission, and what makes them the leading retirement living provider in the UK. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a House Manager, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers or resolved conflicts effectively. This will demonstrate your proactive attitude and commitment to high-quality service.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios related to managing resident concerns or organising events. Practising these responses will help you stay calm and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the role or the company culture. This shows your enthusiasm and helps you determine if McCarthy Stone is the right fit for you. Consider asking about the community events you’d be organising or how they support staff development.