At a Glance
- Tasks: Manage and optimise demo environments for cutting-edge CX platforms.
- Company: Join Route 101, a dynamic company focused on innovation and client success.
- Benefits: Competitive salary, growth opportunities, and a chance to shape the future of demos.
- Other info: Exciting career progression and a collaborative team environment await you.
- Why this job: Be at the forefront of technology and enhance client experiences with your skills.
- Qualifications: Technical background in managing complex environments and proficiency in web technologies.
The predicted salary is between 60000 - 80000 £ per year.
Route 101 is seeking a dedicated Demo Operations Engineer to take ownership of our demonstration environments across a diverse portfolio of CX platforms, including Zendesk, CXone, Amazon Connect, Calabrio, Sycurio, PolyAI, and Cognigy. This role is critical to ensuring our demos are reliable, secure, and showcase the latest product capabilities, enabling our presales team to deliver exceptional client experiences and drive sales success. As our portfolio expands and client expectations rise, we need a specialist who can centralise demo environment management, improve efficiency, and introduce automation. This is an exciting opportunity to join a growing team and play a pivotal role in shaping Route 101’s ability to differentiate in the market.
Whilst the primary objective of this role is to enable the Solutions team to deliver customer‑facing demonstrations, there may be occasional opportunities to participate in these sessions as well and a longer‑term prospect to advance to other roles in the organisation.
Key Responsibilities- Design, maintain, and optimise demo environments across multiple platforms.
- Ensure environments are stable, documented, and consistently available for presales engagements.
- Implement timely updates for new features and integrations.
- Develop solutions for data generation and realistic analytics visualisations.
- In collaboration with the Solution Consultant team, build custom demos for strategic opportunities within agreed timelines.
- Introduce automation and standardisation to improve efficiency and scalability.
- Collaborate with Solutions Consultants and vendor technical teams to ensure feature parity and best practices.
- Maintain governance and security standards for all demo environments.
- Strong technical background with experience in managing complex environments across multiple platforms.
- Proficiency in web technologies (CSS, HTML) and integration skills for CRM and contact centre platforms with an eye for look and feel.
- Familiarity with CX solutions such as Zendesk, CXone, Amazon Connect, Calabrio, and conversational AI platforms (e.g., Cognigy).
- Ability to troubleshoot, optimise, and automate processes for demo readiness, including experience with DevOps processes, use of repository and versioning systems such as GitHub and infrastructure as code methods.
- Excellent organisational skills and attention to detail for documentation and environment governance.
- Strong communication skills to liaise with internal teams and vendor partners.
- Creative mindset and ability to help tell a story as well as configure the technology.
- Experience in creating reusable demo assets and delivering tailored demos under tight timelines.
- A proactive, problem‑solving mindset with a focus on operational excellence and scalability.
- Educated to a degree standard or equivalent industry qualifications.
Demo Operations Engineer in Cheltenham employer: Career Choices Dewis Gyrfa Ltd
At Route 101, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Demo Operations Engineer, you will have the opportunity to work with cutting-edge CX platforms in a dynamic environment that encourages professional growth and development. Our commitment to employee success is reflected in our supportive team atmosphere, opportunities for advancement, and the chance to make a significant impact on our clients' experiences.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Demo Operations Engineer in Cheltenham
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We think you need these skills to ace Demo Operations Engineer in Cheltenham
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
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How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Career Choices Dewis Gyrfa Ltd uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
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Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
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While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
