At a Glance
- Tasks: Deliver top-notch customer service and promote motorcycle gear in a dynamic dealership.
- Company: Reputable motorcycle dealership in Cheltenham with iconic brands.
- Benefits: Competitive salary, bonus potential, staff discounts, and enhanced holiday entitlement.
- Other info: Enjoy ongoing training and clear career progression in a fast-paced environment.
- Why this job: Join a passionate team and work with premium motorcycle brands while developing your career.
- Qualifications: Customer service experience, strong organisational skills, and a passion for motorcycles.
The predicted salary is between 32571 - 32571 £ per year.
Our client, a well-established franchise-approved motorcycle dealership located in Cheltenham, is seeking a dedicated Motorcycle Aftersales Specialist to join their professional team. This role offers an excellent opportunity to work with iconic motorcycle brands within a reputable dealership committed to providing outstanding customer service.
Benefits and Compensation
- Competitive starting salary, negotiable based on experience, with bonus potential earning up to approximately £32,571 per annum
- Use of company demo motorcycles and staff purchase discounts on bikes, parts and clothing
- Enhanced holiday entitlement and access to an online rewards platform offering various retail benefits
- Full manufacturer-approved training programmes for ongoing professional development
- Opportunities to work with premium motorcycle brands and clear career progression within a dynamic automotive environment
Working Hours
- October to January: 8:30 am – 5:00 pm, Monday to Friday
- February to October: 8:30 am – 6:00 pm, Monday to Friday
Duties
- Deliver exceptional customer service, representing the dealership’s brand professionally
- Promote and sell motorcycle clothing, accessories and merchandise
- Maintain stock levels and ensure parts are stored correctly to support workshop efficiency
- Pre-pick parts for service and workshop jobs to optimise workflow
- Process payments and invoices accurately for all customer transactions
- Manage walk-in customers effectively, exceeding their expectations
- Support the service department with parts and customer requirements
- Collaborate with colleagues to enhance team performance and customer satisfaction
Qualifications
- Proven experience in customer service, ideally within the motorcycle or automotive sector
- Strong organisational skills with a track record of achieving targets in aftersales
- Passionate about motorcycles with a good understanding of brands and products
- Excellent interpersonal and communication skills
- A UK motorcycle licence with minimal points is highly desirable but not essential if you possess a genuine passion for motorcycles
- Ability to work effectively in a fast-paced environment and handle multiple responsibilities
If you are enthusiastic about motorcycles and possess the necessary skills and experience, we encourage you to apply.
Aftersales Specialist in Cheltenham employer: Career Choices Dewis Gyrfa Ltd
Join a well-established motorcycle dealership in Cheltenham, where your passion for motorcycles can thrive in a supportive and dynamic environment. With competitive salaries, generous employee benefits including staff discounts and enhanced holiday entitlement, as well as comprehensive training programmes, this role offers not just a job but a pathway to professional growth within the automotive industry. Experience the excitement of working with iconic brands while delivering exceptional customer service in a team-oriented culture that values your contributions.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Specialist in Cheltenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Specialist in Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
