At a Glance
- Tasks: Support patients through their journey, from consultation to treatment, with compassion and professionalism.
- Company: Join a well-established clinic dedicated to patient care and support.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Be part of a dynamic team focused on continuous improvement and patient satisfaction.
- Why this job: Make a real difference in patients' lives during their most emotional times.
- Qualifications: Empathy, strong communication skills, and experience in customer service or patient-facing roles.
The predicted salary is between 30000 - 40000 £ per year.
Patient Coordinator required for our expanding well-established client who is seeking a professional, compassionate, and enthusiastic individual to join our New Patient Team. As a New Patient Coordinator, you will play a vital role in assisting patients throughout the patient journey. You will offer support and guidance, from initial consultation through to treatment. You will be the first point of contact for any new patients who are looking to start treatment at the clinic.
Key Responsibilities:
- Patient Relationships: Have the ability to build outstanding rapport with patients. You will play a pivotal role in building trust and aiding decision making as patients embark on their journey. You will be required to provide the support needed whilst maintaining a professional and caring attitude at all times. You must be able to demonstrate compassion and understanding when addressing the concerns or emotional needs of patients.
- Patient Communication: Skilled at managing high volumes of incoming enquiries via multiple channels. Give timely, professional, and courteous responses to phone calls and emails. You will be expected to provide accurate information to patients regarding services, prices, procedures and general enquiries.
- Team Collaboration: Facilitate communication between administrative and clinical teams to ensure a seamless patient experience. Attend regular team meetings and positively contribute with innovative ideas for continuous improvement to our services and processes.
- Patient Information: Collect and verify patient information, manage data according to internal regulations and GDPR, ensuring confidentiality is always maintained. Monitor competitor activity: Diligently keep abreast of competitor activities to stay informed and be active in increasing Manchester Fertility’s market position.
- Events: Proactively engage in promoting Manchester Fertility at conferences and events, demonstrating ease and confidence in public speaking or camera interactions to effectively advocate for the clinic.
Required Attributes/Skills/Experience:
- We are looking for someone who is exceptionally empathetic with a passion for patient service.
- To have a proven track record of understanding a patient’s perspective with some interest in IVF would be a real advantage.
- We ask that you are confident in helping patients throughout their journey with us and that you are comfortable liaising with patients both face to face and over the telephone.
- If you have excellent communication skills with an ability to build a rapport with your patients from day one, can confidently multi-task and are self-motivated, then you are the ideal person to help our patients.
- Compassion, tenacity, and resilience are key requirements for this role as patients will turn to you for support and guidance during what is a very exciting, but emotive and potentially difficult, time for them.
- In addition to the above, it is essential that you are highly experienced in working with IT and IT systems, have first class organisational skills, the ability to prioritise your own workload and possess a positive ‘can do’ attitude.
- It is preferred that you have a background in sales experience and have previously worked towards KPIs and meeting targets.
- Teamwork and quality are vital aspects in the success of our team.
All members of staff are expected to:
- Maintain quality systems and procedures.
- Manage data in accordance with internal and GDPR regulations.
- Take an active part in regular team meetings and be involved in the general development of the Company, ensuring effective communication.
- Promote the activities of the Company by involvement in marketing, and events when necessary.
- Display personal standards that portray and maintain the clinic's image.
- Maintain effective partnerships at all working levels.
- Present in a calm and professional manner at all times.
- Be flexible and adaptable to meet the changing needs of the business.
- Act in the best interest of the clinic and its patients at all times.
Education and Experience:
- Experience in a similar environment/customer/patient facing role is desirable.
- Maths and English GCSE.
- Knowledge of IVF is desirable.
- Previous experience of patient case management is desirable.
Patient Advisor in Cheadle employer: Career Choices Dewis Gyrfa Ltd
Join Manchester Fertility as a Patient Advisor and become an integral part of a compassionate team dedicated to guiding patients through their fertility journey. Our supportive work culture fosters professional growth, offering opportunities for continuous improvement and collaboration within a dynamic environment. With a focus on empathy and patient care, we ensure that our employees thrive while making a meaningful impact in the lives of those we serve.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Cheadle
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients, being able to convey empathy and professionalism is key. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Network like a pro! Attend events or conferences related to the healthcare sector. Not only will you meet potential colleagues, but you’ll also gain insights into the industry that can help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in patient care.
We think you need these skills to ace Patient Advisor in Cheadle
Some tips for your application 🫡
Show Your Compassion:In your application, let us see your empathetic side! Share experiences where you've helped others, especially in challenging situations. We want to know how you can support our patients through their journey.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills and experience.
Highlight Teamwork Skills:Since collaboration is key for us, mention any past experiences where you worked effectively in a team. Show us how you contributed to group success and how you can bring that same energy to our New Patient Team.
Tailor Your Application:Make sure to customise your application for this role. Refer to the job description and align your skills with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Patient Journey
Familiarise yourself with the entire patient journey, from initial consultation to treatment. Understanding this process will help you articulate how you can support patients effectively and show your genuine interest in their experience.
✨Showcase Your Empathy
Prepare examples that demonstrate your ability to empathise with patients. Think of situations where you've successfully built rapport or provided emotional support, as this role requires a compassionate approach to patient care.
✨Master Communication Skills
Practice responding to common patient queries you might encounter. Being able to communicate clearly and professionally over the phone and via email is crucial, so consider role-playing with a friend to refine your responses.
✨Highlight Team Collaboration
Be ready to discuss how you’ve worked effectively within a team in the past. Share specific examples of how you contributed to team goals or improved processes, as collaboration is key in ensuring a seamless patient experience.
