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- Tasks: Manage rent accounts and support customers with financial wellbeing.
- Company: Join Onward Homes' Customer Accounts team in a dynamic role.
- Benefits: Weekly pay, flexible hours, and hybrid working options.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing roles and strong negotiation skills required.
- Other info: Opportunity for growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Join the Customer Accounts team at Onward Homes as an Early Intervention Officer to efficiently handle lower-level arrears cases and perform essential administrative tasks that safeguard the company's income, enhance operational performance and support the long-term sustainability of customer tenancies.
Operational hours: Mon-Fri, 9 -5 (some flexible work between 8am and 6pm dependent on business needs). Home-based with min 1 day per week in the Manchester office.
Your new role:
- Manage rent, service charge and sundry debt accounts across all tenures up to court level, ensuring timely customer engagement and high income collection.
- Provide basic welfare benefit guidance and liaise with relevant agencies to support customer financial wellbeing and tenancy sustainability.
- Handle income-related customer interactions across multiple channels, contributing to team KPIs through proactive performance and collaboration.
- Deliver tailored, high-quality customer service while working with internal and external partners to achieve positive outcomes and operational efficiency.
What you'll need to succeed:
- Experience in a similar housing role dealing with tenants and income/rents.
- Demonstrated success in debt collection or rent arrears with strong negotiation abilities.
- Solid understanding of welfare benefits and the ability to provide accurate guidance.
What you'll get in return:
- Weekly pay.
- Weekday hours.
- Option to be paid PAYE or Umbrella.
- Hybrid Working - 1 day in the office.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Early Intervention Officer - Rent Arears in Cheadle employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Early Intervention Officer - Rent Arears in Cheadle
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to rent arrears and customer service. Practise your responses, focusing on your experience in debt collection and negotiation skills. Confidence is key!
✨Tip Number 3
Showcase your knowledge of welfare benefits during interviews. Be ready to discuss how you can guide customers effectively, as this will demonstrate your understanding of the role and its impact on tenancy sustainability.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Early Intervention Officer - Rent Arears in Cheadle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housing roles and debt collection. We want to see how your skills match the Early Intervention Officer position, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers with rent arrears and how your background makes you the perfect fit for our team at Onward Homes.
Showcase Your Customer Service Skills: In this role, delivering high-quality customer service is key. We’d love to hear about specific examples where you’ve gone above and beyond to support customers, especially in challenging situations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your details and get you on the path to joining our fantastic team!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know Your Stuff
Make sure you brush up on your housing experience and understand the ins and outs of rent arrears. Be ready to discuss specific cases you've handled, showcasing your negotiation skills and how you've successfully managed tenant interactions.
✨Showcase Your Customer Service Skills
This role is all about delivering high-quality customer service. Prepare examples of how you've gone above and beyond for customers in previous roles, especially in challenging situations. Highlight your ability to work collaboratively with internal and external partners.
✨Understand Welfare Benefits
Since you'll be providing guidance on welfare benefits, make sure you're familiar with the basics. Brush up on common benefits and how they impact tenants. Being able to provide accurate information will show that you're prepared and knowledgeable.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in managing arrears, or how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
