At a Glance
- Tasks: Support hotel operations overnight and ensure guests feel safe and comfortable.
- Company: Carlisle Station Hotel, part of Best Western's Sure Collection.
- Benefits: Employee discounts, free meals, wellbeing support, and more.
- Other info: Great opportunity for personal growth in a dynamic hospitality environment.
- Why this job: Join a supportive team and make a difference in guests' overnight experiences.
- Qualifications: Reliability, calmness, and a passion for customer service.
The predicted salary is between 22000 - 25000 £ per year.
- Nights Team Member
- Carlisle Station Hotel, Sure Collection By Best Western
We’re looking for a dependable and motivated Night Team Member to support hotel operations overnight and help ensure guests feel safe, comfortable, and well supported during the night shift.
This role is ideal for someone who is calm, reliable, and practical—understanding that reassurance, routine, and quiet efficiency are essential to a positive overnight guest experience.
Key Responsibilities
- Respond promptly and professionally to guest requests and enquiries.
- Maintain safety and security procedures throughout the night shift.
- Carry out regular security checks across the hotel.
- Provide general overnight support to hotel departments.
- Assist with light maintenance or housekeeping tasks if required.
- Set up meeting rooms and public areas as needed.
- Serve food and beverages to guests during the night.
- Check guests in and out when required.
- Respond appropriately to emergencies, following hotel procedures.
- Complete basic reports and handover notes for management.
Benefits
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and TV.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
- This Role Is For
- Reliable, responsible, and calm, especially during overnight hours.
- Enjoys helping guests feel safe and reassured.
- Comfortable working independently while following clear procedures.
- Takes pride in keeping environments tidy, secure, and well organised.
- Has previous experience in hospitality, customer service, or security (helpful but not essential).
- #J-18808-Ljbffr
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
We think you need these skills to ace Nights Team Member in Carlisle
Communication Skills
Problem-Solving Skills
Adaptability
Time Management
Attention to Detail
Customer Service Skills
Safety Awareness
