Team Leader - Children and Young People in Cardiff

What we offer

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Enhanced Allowances: Enhanced sick pay, maternity and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment and leisure discounts.
• Financial Well‑Being: Access to our financial wellbeing hub and salary‑deducted finance.
• Well‑Being Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

As a CYP Team Leader you will play a key role in ensuring the delivery of high‑quality, trauma‑informed and child‑centred services. This includes supporting staff to manage complex cases, maintain high safeguarding standards, and ensuring that service delivery meets contractual requirements and organisational expectations. The role combines people management, operational leadership and partnership working, with a strong focus on achieving positive outcomes for children and young people.

Key Responsibilities

• Provide day‑to‑day leadership, guidance and support to CYP staff, including regular supervision, case discussions and performance management.
• Oversee the delivery of safe, effective and trauma‑informed support for children and young people affected by crime, ensuring their voices remain central to all interventions.
• Ensure safeguarding responsibilities are upheld at all times, including effective risk management, oversight of complex cases and adherence to relevant policies and procedures.
• Support staff wellbeing, resilience and professional development, contributing to a positive and supportive team culture.
• Monitor service quality and performance, contributing to reporting, audits and quality assurance processes as required.
• Work collaboratively with internal teams and external partners, including schools, statutory services and voluntary sector organisations, to strengthen referral pathways and joined‑up working.
• Contribute to service development, innovation and continuous improvement, helping to shape and respond to emerging needs across South Wales.

About You

You will be an experienced and confident leader with a strong commitment to improving outcomes for children and young people affected by crime, bringing a compassionate, inclusive and reflective leadership style.

• Experience of working with children and young people in a safeguarding or support context, ideally within criminal justice, victim support or related services.
• Proven experience of supervising or managing staff, with the ability to motivate, support and develop others.
• A strong understanding of safeguarding frameworks, trauma‑informed practice and child‑centred approaches.
• Good communication and interpersonal skills, with the ability to build positive relationships with staff, partners and stakeholders.
• A proactive and organised approach, with the ability to contribute to service development and quality improvement.
• A clear commitment to equality, diversity and inclusion, ensuring services are accessible and responsive to the needs of all children and young people.

Essential Requirements

This role involves regular travel across South Wales and a driving licence and access to a vehicle are considered essential. If you are unable to drive due to a disability, please indicate this in your application so we can explore alternative arrangements.

Equal Employment Opportunity Statement

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. We are also happy to make reasonable adjustments during the recruitment and selection process. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so.