Senior Account Manager - Payroll & HR Services in Cardiff

Senior Account Manager - Payroll & HR Services

Employer:

Hays Specialist Recruitment

Location:

Cardiff, Cardiff, CF10 5BT

Pay:

£60,000 to £80,000 per year, £60-80,000 per annum

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

24/09/2026

About this job

Senior Account Manager

• Payroll & HR Services Permanent and Full time Remote working (with occasional travel) £60-80,000 per annum I'm partnering with a leading business services organisation embarking on the mobilisation of a major outsourced HR and Payroll contract.

This is a rare opportunity to join an organisation at the very beginning of a significant transformation programme, shaping the service before taking ownership of its long-term success.You'll support the implementation, develop the operational structure, build senior stakeholder relationships and ultimately take strategic ownership of a large, complex account with significant visibility across both client and partner organisations.

This is a role for someone who enjoys creating, influencing and leading rather than simply maintaining the status quo.

The Opportunity Joining during the mobilisation phase, you'll work alongside project, operational, technology and commercial teams to ensure the service is fully prepared for launch.Following implementation, you'll become the senior relationship lead, responsible for operational performance, commercial success and the ongoing development of the partnership.

You'll oversee service delivery through an established leadership structure, manage senior stakeholder relationships and drive continuous improvement across a large-scale Payroll operation.

Key Responsibilities Lead the mobilisation and implementation of a major outsourced Payroll and HR service Develop and embed operational structures, processes and governance frameworks Build and lead a team of operational leaders Act as the senior relationship owner for key client stakeholders Ensure contractual deliverables and service commitments are achieved Drive service improvement, customer satisfaction and operational excellence Oversee commercial performance, budgeting and profitability Manage risk, compliance and governance activities Identify and develop opportunities for future account growth Provide strategic leadership across a complex, multi-stakeholder environment About You We're interested in speaking with commercially minded leaders who have experience operating within outsourced services, shared services, managed services or complex operational environments.

You will likely bring Experience managing large-scale client accounts or service contracts Strong commercial and financial acumen Experience leading operational teams through managers Exceptional stakeholder management and relationship-building skills A track record of delivering service improvements and business growth Strong governance, reporting and contract management experience The credibility and presence to engage with senior executives and strategic partners Develop strategic account plans, identifying opportunities to strengthen and expand the client relationship Experience within payroll, HR outsourcing, shared services or managed service environments would be advantageous.

However, we're equally keen to hear from candidates who have successfully managed large-scale service contracts in other sectors and can demonstrate previous hands‑on payroll and HR experience.