Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist patients and ensure they receive the right healthcare services with a friendly approach.
- Company: Join Meddygfa Canna Surgery, a welcoming healthcare practice.
- Benefits: Gain valuable experience in a supportive environment while helping others.
- Why this job: Make a difference in patients' lives while developing your communication and organisational skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Opportunity for personal and professional development in a dynamic healthcare setting.
The predicted salary is between 20000 - 30000 £ per year.
Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
- Administration: To have a thorough knowledge of all Practice procedures. To work in accordance with written protocols. Pulling/filing notes for surgeries and update as necessary. Filing post in medical records. Fax and photocopy as requested.
- Reception: Receiving patients consulting with members of Practice team. Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception positions as necessary.
- Appointments: Process appointment requests for today and future appointments from patients by telephone and in person. Deal with visit requests.
- Computer: Registrations of new patients, computer data entry and medical records. Process patients' change of address, computer data and medical records. Process repeat prescription requests in accordance with Practice guidelines.
- Telephone: Have working knowledge of telephone system, during and after hours.
- Other Tasks: Clear rooms after surgeries. Ensure building security; have thorough knowledge of doors/windows/alarm. Make coffee for doctors. Any other tasks allocated by managers.
Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety: The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified.
Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance. Work effectively with individuals in other agencies to meet patients' needs. Effectively manage own time, workload and resources.
Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognize people's needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate.
Receptionist - Meddygfa Canna Surgery in Cardiff employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Meddygfa Canna Surgery in Cardiff
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Meddygfa Canna Surgery. Understand their values and services so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when dealing with patients and handling calls during the real deal.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a healthcare setting. Make sure you look professional and approachable, as this reflects the positive image you’ll project to patients.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist - Meddygfa Canna Surgery in Cardiff
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, as a receptionist, you'll be the first point of contact for patients, so showing that warmth is key.
Tailor Your Application: Make sure to tailor your application to the specific role at Meddygfa Canna Surgery. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our team, so make it clear why you're the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon unless it's relevant to the role. We appreciate straightforward communication, especially since you'll be dealing with patients who may not be familiar with medical terms.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our practice and what we stand for.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Practice Inside Out
Before your interview, make sure you have a solid understanding of Meddygfa Canna Surgery's procedures and values. Familiarise yourself with their services and how they assist patients. This will show that you're genuinely interested in the role and ready to contribute from day one.
✨Practice Your Communication Skills
As a receptionist, effective communication is key. Prepare for common interview questions by practising clear and concise responses. You might even want to role-play with a friend, simulating patient interactions or handling phone calls to demonstrate your ability to communicate effectively under pressure.
✨Showcase Your Organisational Skills
Highlight your organisational abilities during the interview. Discuss any previous experience managing appointments, filing systems, or handling sensitive information. Be ready to provide examples of how you've maintained order in a busy environment, as this is crucial for the role.
✨Emphasise Confidentiality and Professionalism
Since you'll be dealing with sensitive patient information, it's important to convey your understanding of confidentiality. Be prepared to discuss how you would handle confidential information and maintain professionalism in all interactions, ensuring that patients feel respected and valued.
