At a Glance
- Tasks: Be the friendly face for patients, managing calls and appointments with ease.
- Company: Join a supportive healthcare team dedicated to patient care.
- Benefits: Gain valuable experience, flexible hours, and a chance to make a difference.
- Other info: Fast-paced environment with opportunities for growth in the healthcare field.
- Why this job: Help patients navigate their healthcare journey while developing essential admin skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
- Acting as the first point of contact for patients, both in person and over the phone.
- Managing high volumes of telephone inquiries efficiently and professionally.
- Booking appointments and processing administrative requests using clinical software (Vision/EMIS).
- Triaging patient inquiries, directing them to the appropriate healthcare professional or service.
- Handling medical terminology confidently when responding to patient requests.
- Communicating effectively with colleagues, medical professionals, and attached staff to ensure seamless practice operations.
- Maintaining confidentiality and adhering to data protection guidelines at all times.
- Supporting the administrative needs of the practice with accuracy and attention to detail.
Patient Care Concierge & Medical Admin in Cardiff employer: Career Choices Dewis Gyrfa Ltd
As a Patient Care Concierge & Medical Admin, you will thrive in a supportive and dynamic work environment that prioritises patient care and employee well-being. Our company fosters a culture of collaboration and continuous learning, offering ample opportunities for professional growth and development. Located in a vibrant community, we provide competitive benefits and a commitment to work-life balance, making us an exceptional employer for those seeking a meaningful career in healthcare.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Concierge & Medical Admin in Cardiff
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with medical terminology and practice operations so you can chat confidently about how you’d handle patient inquiries.
✨Tip Number 2
Practice your phone skills! Since you'll be managing high volumes of calls, try role-playing with a friend to get comfortable with handling inquiries and booking appointments efficiently.
✨Tip Number 3
Show off your attention to detail. During interviews, share examples of how you've maintained confidentiality and accuracy in previous roles. It’ll show you’re the right fit for the job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Patient Care Concierge & Medical Admin in Cardiff
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Patient Care Concierge.
Tailor Your Experience:Make sure to highlight any relevant experience you have in patient care or administration. We love seeing how your past roles relate to the responsibilities listed in the job description, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Remember, attention to detail is key in this role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Medical Terminology
Brush up on common medical terms and phrases relevant to the role. Being able to confidently use medical terminology during the interview will show that you understand the field and can communicate effectively with both patients and healthcare professionals.
✨Practice Your Phone Etiquette
Since you'll be managing high volumes of telephone inquiries, practice your phone skills. Conduct mock calls with a friend or family member, focusing on clarity, professionalism, and empathy. This will help you feel more comfortable when discussing how you would handle patient inquiries.
✨Familiarise Yourself with Clinical Software
If you have access to Vision or EMIS, take some time to explore their features. Even if you haven't used them before, understanding how appointment booking and administrative requests work will give you an edge in the interview and demonstrate your proactive approach.
✨Highlight Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it was ensuring patient confidentiality or accurately processing requests, showcasing these moments will illustrate your capability to support the administrative needs of the practice effectively.
