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- Tasks: Provide exceptional service as a Night Receptionist in a 5-star hotel.
- Company: Join the vibrant team at voco St David's Cardiff, part of IHG Hotels & Resorts.
- Benefits: Earn £13.60 per hour, enjoy free meals, and receive generous holiday allowances.
- Why this job: Be part of a dynamic team and make guests feel at home during their stay.
- Qualifications: 1 year of experience in hospitality and a passion for guest service.
- Other info: Enjoy global opportunities, extensive training, and amazing discounts worldwide.
The predicted salary is between 22000 - 34000 £ per year.
voco St David's Cardiff have a fantastic opportunity for a Night Receptionist to join our Cardiff Bay 5-star hotel. Shift pattern is from 20:00 - 08:00, 4 days ON, 4 Days OFF. You will earn £13.60 per hour, which is equal to £28,288.00 salary.
Responsibilities & Qualifications
- Passionate about delivering great service and be guest focused.
- Minimum of 1 year experience in Receptionist, Guest Relations, Concierge handling guest queries and complaints.
- Serve alcohol to guests as required.
- Experience using Opera PMS is a huge advantage.
- Willing to learn new things and work as part of a wide hotel team.
- Must meet the legal requirements to work in the UK.
Benefits
- Part of the IHG Hotels & Resorts family, global opportunities.
- 1-night complimentary stay with two-course dinner & breakfast following successful probation.
- Extensive training, opportunities for career progression across the world.
- 2 paid days volunteering per year with a cause of your choice.
- Taxi subsidy for shifts starting/ending between 23:00-06:00.
- Meals whilst on duty.
- 28 days holiday each year, including bank holidays, up to a maximum of 33 days (pro-rated).
- Company sick pay and life insurance.
- Wagestream financial wellbeing app with ability to save, track and withdraw pay as you earn it.
- Amazing discounts for hotels and restaurants around the world and from over 15,000 stores.
- Generous ‘Refer a Friend’ programme.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. If you thrive on genuine hospitality, your place is with us at voco. Start your journey with us today.
Night Receptionist in Cardiff employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist in Cardiff
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on voco St David's Cardiff. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your guest interaction skills! Since the role is all about delivering great service, think of examples from your past experience where you’ve handled guest queries or complaints. Be ready to share these during your chat with us.
✨Tip Number 3
Show your willingness to learn! Highlight your eagerness to pick up new skills, especially if you’re not familiar with Opera PMS. We love candidates who are keen to grow and adapt within our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the voco family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Night Receptionist in Cardiff
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for delivering great service shine through. We want to see that you genuinely care about guest satisfaction and are excited about the opportunity to work with us at voco.
Highlight Relevant Experience: Make sure to mention any previous experience in roles like Receptionist or Guest Relations. If you've handled guest queries or complaints before, we want to hear about it! Tailor your application to showcase how your background fits the Night Receptionist role.
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for team players who are willing to learn and grow with us, so show us who you are and why you’d be a great fit for our hotel team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing benefits!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you’re familiar with the hotel and its services, especially the night reception role. Brush up on your knowledge of Opera PMS if you can, as it’s a big plus. Being able to discuss how you’ve handled guest queries or complaints in the past will show you’re ready for the job.
✨Show Your Passion for Service
During the interview, let your enthusiasm for delivering great service shine through. Share specific examples of how you’ve gone above and beyond for guests in previous roles. This will demonstrate that you’re not just looking for a job, but that you genuinely care about hospitality.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult guest or managing multiple tasks at once. Prepare by thinking of scenarios from your past experience where you successfully navigated challenges. This will help you showcase your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical night shift looks like. This shows you’re genuinely interested in the role and helps you determine if it’s the right fit for you.