At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot technical issues.
- Company: Join Orbis Education and Care, a leader in specialist education and care services.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Enjoy exposure to varied projects and a close-knit IT team.
- Why this job: Make a real impact while working with diverse technologies in a dynamic setting.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication.
The predicted salary is between 26000 - 32000 £ per year.
About The Role:
Location: Cardiff Hybrid / Office-Based. Pentwyn, Cardiff.
Salary: £26,000 - £32,000 (dependent on experience).
We're looking for a proactive IT Support Analyst to join our IT team, providing 1st and 2nd line support across a dynamic organisation. You'll take ownership of technical issues end-to-end, supporting users across a wide range of systems and technologies.
About Orbis Education and Care:
Orbis Education and Care is a leading provider of specialist education and care services, supporting children and adults with complex needs across the UK. Technology plays a key role in enabling our teams to deliver high quality care and outcomes-making IT a vital function within the organisation.
Key Responsibilities
- Provide 1st & 2nd line IT support via phone, email, and ticketing system
- Troubleshoot hardware, software, and network issues
- Support Microsoft 365, Windows environments, and remote access
- Manage user accounts (AD / Azure AD) and onboarding/offboarding
- Assist with Intune, device management, updates, and deployments
- Contribute to IT improvements and small projects
Skills & Experience
- Experience in an IT support or IT Support Analyst role
- Strong Microsoft 365 and Windows troubleshooting skills
- Knowledge of Active Directory, Azure AD, and networking basics
- Experience using ticketing systems
- Strong communication and customer service skills
What's On Offer
- Supportive, close knit IT team
- Exposure to varied technologies and projects
- Career development opportunities within a growing organisation
Apply Now If you're an experienced IT Support Analyst looking for a varied, hands on role where you can make a real impact, we'd love to hear from you.
IT Support Analyst (1st and 2nd Line) in Cardiff employer: Career Choices Dewis Gyrfa Ltd
Orbis Education and Care is an exceptional employer, offering a supportive and close-knit IT team environment in Cardiff, where technology is integral to delivering high-quality care. Employees benefit from exposure to diverse technologies and projects, alongside ample career development opportunities within a growing organisation dedicated to making a meaningful impact in the lives of those with complex needs.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
