At a Glance
- Tasks: Help customers by resolving their inquiries over the phone with empathy and professionalism.
- Company: Join a major energy provider in Cardiff with a supportive team culture.
- Benefits: Earn £14.79 per hour, enjoy hybrid work, and gain valuable experience.
- Other info: Opportunity for career growth in a dynamic and tech-savvy environment.
- Why this job: Make a real difference in customer satisfaction while developing your communication skills.
- Qualifications: Experience in customer service, strong communication, and problem-solving skills.
The predicted salary is between 30000 - 31000 € per year.
Carbon60 are currently looking for a number of Inbound Customer Service Advisors to join a major energy provider based in Cardiff. This position is a 12 month contract with the potential of extension offering an hourly rate of £14.79 per hour. There is a hybrid aspect to this role where you will be able to work from home 2-3 days per week.
We're looking for call centre representatives who are committed to delivering First Call Resolution (FCR) - resolving customers' issues accurately and efficiently during the first interaction. In this role, your ability to listen, think critically and communicate clearly will make a real impact on customer satisfaction and loyalty.
Your Role:
- Respond to inbound customer inquiries via phone showing professionalism and empathy
- Diagnose issues and provide effective solutions on the first contact whenever possible
- Use internal systems and knowledge bases to assist customers confidentially
- Document interactions clearly and accurately
- Collaborate with team members to share knowledge and improve processes
What we are looking for:
- Experience in a call centre or customer service role
- Strong communication and active listening skills
- Strong problem-solving mindset with a focus on first call resolution
- Ability to work independently and as part of a team
- Tech-savvy and comfortable navigating multiple systems
Inbound Customer Service Advisor in Cardiff employer: Career Choices Dewis Gyrfa Ltd
Joining Carbon60 as an Inbound Customer Service Advisor means becoming part of a dynamic team within a major energy provider in Cardiff, where your contributions directly enhance customer satisfaction. With a hybrid work model allowing flexibility and a strong emphasis on professional development, you will thrive in a supportive environment that values your skills and encourages growth. Enjoy competitive pay, a collaborative culture, and the opportunity to make a meaningful impact in the energy sector.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Customer Service Advisor in Cardiff
✨Tip Number 1
Get to know the company! Research the energy provider and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear communication, try role-playing common customer service scenarios with a friend. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. Be ready to share these stories during your interview to demonstrate your ability to achieve First Call Resolution.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining us at StudySmarter and the energy provider!
We think you need these skills to ace Inbound Customer Service Advisor in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and call centre roles. We want to see how your skills align with the job description, so don’t be shy about showcasing your problem-solving abilities and communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering First Call Resolution and how your previous experiences have prepared you for this role. Keep it friendly and professional – we love a personal touch!
Showcase Your Tech Savviness:Since the role involves navigating multiple systems, mention any relevant tech skills or software you’ve used in past jobs. We’re looking for someone who can hit the ground running, so let us know how comfortable you are with technology!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Inbound Customer Service Advisor. Familiarise yourself with concepts like First Call Resolution (FCR) and think about how your past experiences align with these expectations.
✨Showcase Your Communication Skills
During the interview, demonstrate your strong communication abilities. Practice active listening by responding thoughtfully to questions and showing that you can articulate your thoughts clearly. This will highlight your suitability for a role that relies heavily on effective communication.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service situations. Prepare examples from your previous experience where you successfully resolved issues on the first call. This will showcase your problem-solving mindset and commitment to customer satisfaction.
✨Emphasise Team Collaboration
Since the role involves collaborating with team members, be ready to discuss how you’ve worked effectively in a team before. Share examples of how you’ve contributed to improving processes or shared knowledge, as this will demonstrate your ability to work well both independently and as part of a team.
