At a Glance
- Tasks: Lead a team to create unforgettable guest experiences in a stunning 5-star hotel.
- Company: Join voco St David’s Cardiff, a unique and eco-conscious hotel on the waterfront.
- Benefits: Enjoy a competitive salary, career growth, and a vibrant work environment.
- Other info: Work in a dynamic atmosphere with opportunities for personal and professional development.
- Why this job: Be part of a team that values genuine hospitality and environmental innovation.
- Qualifications: 2+ years in front office management and team leadership in a similar setting.
The predicted salary is between 35009 - 35009 £ per year.
A fantastic opportunity at voco St.David’s Cardiff for a Guest Services Manager to join our team in our amazing Cardiff Bay, 5-star hotel! We are offering a salary of 35,009.70. At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression.
With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish. Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting. The Tir a Môr at voco St David’s Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer. The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike.
Our Guest Services Managers ensure a guest is met with a genuine welcome and that their needs are attended throughout their stay. We believe that a voco stay is a laid-back and original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large. Guest Services Managers communicate both internally within the front office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation.
To succeed as our Guest Services Manager, you will need:
- Front Office duty management and team leadership experience for 2+ years in a property of similar size.
Guest Services Manager in Cardiff employer: Career Choices Dewis Gyrfa Ltd
At voco St David's Cardiff, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values every team member as a host. Located in the stunning Cardiff Bay, our 5-star hotel provides unique opportunities for personal and professional growth, alongside competitive benefits and a commitment to environmental sustainability. Join us to be part of a dedicated team that creates memorable experiences for our guests in a relaxed yet luxurious setting.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at voco or similar hotels. A friendly chat can lead to insider tips and maybe even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest services shine through. Share stories that highlight your experience and how you’ve gone above and beyond for guests in the past.
✨Tip Number 3
Research voco St David’s Cardiff! Familiarise yourself with their values, services, and unique offerings. This will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the voco family right from the start!
We think you need these skills to ace Guest Services Manager in Cardiff
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest services and hospitality. Remember, we’re all about creating a relaxed and informal atmosphere.
Tailor Your Application:Make sure to tailor your application specifically for the Guest Services Manager role at voco St David’s Cardiff. Highlight your relevant experience in front office management and team leadership, and connect it to how you can contribute to our unique guest experience.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our voco family right from the start!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Company Inside Out
Before your interview, make sure you research voco St. David’s Cardiff thoroughly. Understand their values, the unique guest experience they offer, and their commitment to environmental consciousness. This will help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Guest Services Manager, you'll need to demonstrate your team leadership experience. Prepare specific examples from your past roles where you successfully managed a team or resolved conflicts. Highlight how you foster a positive environment that enhances guest satisfaction.
✨Emphasise Personalisation in Guest Experience
Think about how you can personalise the guest experience at voco. Be ready to discuss innovative ideas or strategies you've implemented in previous roles that exceeded guest expectations. This shows you understand the importance of attention to detail.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the hotel, such as inquiries about their sustainability initiatives or how they measure guest satisfaction. This shows you're genuinely invested in the position.
