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- Tasks: Answer patient calls, triage issues, and guide them to the right care.
- Company: Join a supportive healthcare team dedicated to patient care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and community.
- Why this job: Make a real difference in patients' lives while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
Key Duties & Responsibilities
- Answer high volume calls from patients, in an efficient and courteous manner, putting patients at ease and providing clear concise information.
- Take clear and concise notes of patient interactions ensuring these are documented accurately in EMIS WEB clinical software tool.
- After appropriate training, triage patient calls using a variety of questioning techniques to develop a full picture of the nature of the patients problem and signpost the patient to the appropriate care.
- Identify potentially serious problems and bring those to the immediate attention of the correct clinician; i.e. on call GP; Minor Illness Nurse, etc.
- For less serious problems signpost the patient and identify an appropriate timeframe for them to be seen, and the appropriate person to see them.
- Build and maintain strong relationships with all staff.
- Developing and maintaining an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.
- Deal appropriately with instructions and queries from clinicians and outside agencies.
- Cover the reception desk to deal with patient enquiries face to face.
- Follow practice standard operating procedures.
- Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.
GP Receptionist / Care Navigator in Cardiff employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Receptionist / Care Navigator in Cardiff
✨Tip Number 1
Practice your phone skills! Since you'll be answering high volume calls, it’s crucial to sound friendly and professional. Try role-playing with a friend to get comfortable with the types of questions you might face.
✨Tip Number 2
Familiarise yourself with EMIS WEB before your interview. Knowing how to document patient interactions accurately will show that you're proactive and ready to hit the ground running!
✨Tip Number 3
Brush up on your triage techniques! Understanding how to ask the right questions can help you identify serious issues quickly. Consider researching common patient scenarios to prepare yourself.
✨Tip Number 4
Don’t forget to showcase your people skills! Building strong relationships is key in this role, so think of examples from your past experiences where you’ve successfully connected with others. And remember, apply through our website for the best chance!
We think you need these skills to ace GP Receptionist / Care Navigator in Cardiff
Some tips for your application 🫡
Show Your Communication Skills: As a GP Receptionist, you'll be the first point of contact for patients. Make sure your application highlights your ability to communicate clearly and courteously. Use examples that demonstrate how you've put people at ease in previous roles.
Be Detail-Oriented: Taking clear and concise notes is crucial in this role. In your application, mention any experience you have with documentation or using software tools like EMIS WEB. This will show us that you're ready to handle the responsibilities of the job.
Demonstrate Your Problem-Solving Skills: Triage calls and identify serious issues quickly is key. Share specific instances where you've successfully navigated challenging situations or made quick decisions. This will help us see your ability to think on your feet.
Know the Practice Inside Out: Understanding the services provided by the practice is essential. Do a bit of research and mention any relevant knowledge in your application. This shows us that you're proactive and genuinely interested in the role. And remember, apply through our website for the best chance!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Familiarise yourself with the services offered by the practice and the wider health community. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is crucial for a GP Receptionist/Care Navigator. Make sure to ask clarifying questions if needed, showing that you can engage effectively with patients.
✨Showcase Your Communication Skills
Be prepared to discuss how you would handle high-volume calls and manage patient queries. Use examples from past experiences to illustrate your ability to communicate clearly and courteously under pressure.
✨Emphasise Teamwork
Highlight your ability to build strong relationships with colleagues. Share examples of how you've worked collaboratively in previous roles, as this is key to maintaining a smooth operation in a healthcare setting.