Drive Ltd - Business Administration Apprentice (Customer Service, Central Admin & H&S Pathway) in Cardiff

Drive is a values‑led social care organisation committed to supporting people to live the life that matters to them. This apprenticeship offers a unique opportunity to gain hands‑on experience within a busy HR, Learning & Development and Wellbeing environment. You will work alongside a supportive and experienced team, contributing to real organisational processes such as recruitment, onboarding, training coordination and employee support. This role provides a strong foundation for a future career in HR, Learning & Development or wider business support functions, with structured learning built into the role through the Level 2 qualification.

• Act as a first point of contact at reception, welcoming visitors and managing telephone enquiries.
• Provide customer service support, responding to emails and liaising with colleagues across departments.
• Support general office administration, including handling mail and maintaining office supplies.
• Update spreadsheets, databases and records accurately in line with data protection standards.
• Assist with health & safety administration, including maintaining compliance logs and supporting awareness activities.
• Support training coordination, internal meetings and staff events.
• Maintain accurate and confidential records.
• Contribute to team discussions and support continuous improvement of processes.

Important Information for Applicants: Please note that, due to funding regulations, applicants who already hold a degree are not eligible for this opportunity. If you hold a degree, please do not apply, as your application will not be considered. To apply, please send your CV along with a cover letter outlining your suitability for the role via email.