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- Tasks: Provide top-notch customer service via phone and email, assisting with queries and processing data.
- Company: Join the Valuation Office Agency, experts in public sector property valuations.
- Benefits: Supportive environment, career development opportunities, and training provided.
- Why this job: Make a real difference by helping customers navigate important services.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic role with a collaborative team and varied daily tasks.
The predicted salary is between 30000 - 42000 £ per year.
The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world‑leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales. We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
Customer Service Officer Role Overview – The Customer Service Centre (CSC) sits at the heart of our operations here in the Valuation Office Agency. As a Customer Service Officer, you will play a crucial role in supporting our customers to ensure every customer receives a positive experience of the VOA. This is a varied and fast‑paced role; a typical day could involve handling a variety of customer calls, from providing guidance to a small business owner on business rates or responding to a query on Council Tax. We prioritise speaking to our customers via the telephone. The successful candidate will receive full call‑handling and technical training to give you the confidence and ability to help our customers. You will also have the opportunity to handle customer enquiries via other communication channels and carry out a range of data processing and administrative tasks to support operational functions. This is a dynamic role where no two days are the same, requiring you to work at pace in a busy environment. While it can be challenging, you will always have colleagues and managers on hand to support you and help you develop valuable experience in problem solving, resilience and customer service skills.
Key Responsibilities:
- Providing excellent customer service primarily via telephone, and through email and written correspondence.
- Gathering information and ensuring our customers provide all necessary information correctly.
- Assisting customers with advice based on their query and managing customer expectations through clear communication.
- Providing assistance including explaining procedures or policies, supporting customers to understand our processes and justifying decisions.
- Performing general administration and data processing tasks, including using our tools and databases to gather and analyse data.
- Recording information on appropriate systems, including documenting customer interactions accurately.
Proud member of the Disability Confident employer scheme.
Customer Service Officer - Customer Service Centre - Cardiff employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer - Customer Service Centre - Cardiff
✨Tip Number 1
Get to know the company! Research the Valuation Office Agency and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing common customer service scenarios with a friend. This will boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current or former employees of the VOA on LinkedIn. They can provide insider tips and might even give you a heads-up about upcoming opportunities. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Customer Service Officer - Customer Service Centre - Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Officer role. We want to see how you can contribute to our mission of providing excellent customer service at the VOA.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it's essential to demonstrate your communication skills in your written application. Use clear and concise language to show us that you can convey information effectively, just like you would on the phone.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples in your application where you've successfully resolved issues or helped customers navigate challenges. This will show us that you're ready for the dynamic nature of the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think about specific examples where you went above and beyond for a customer, as this will show your commitment to providing a positive experience.
✨Familiarise Yourself with VOA's Values
The Valuation Office Agency champions professionalism, integrity, respect, and innovation. Make sure you understand these values and can articulate how they resonate with your own work ethic. Prepare to give examples of how you've demonstrated these qualities in past roles.
✨Practice Clear Communication
Since the role involves handling customer queries primarily over the phone, practice speaking clearly and confidently. You might want to do mock interviews with friends or family, focusing on explaining complex information simply and effectively. This will help you convey your thoughts better during the actual interview.
✨Prepare Questions for Your Interviewers
Show your interest in the role by preparing thoughtful questions to ask your interviewers. Inquire about the training process, team dynamics, or opportunities for growth within the agency. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.