At a Glance
- Tasks: Support customer engagement and retention through effective CRM management and reporting.
- Company: Join a dynamic team in the automotive industry focused on customer experience.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Opportunity for career growth and to work with innovative tools like Salesforce.
- Why this job: Make a real impact on customer satisfaction and drive business success.
- Qualifications: Experience in CRM or customer experience, preferably in the automotive sector.
The predicted salary is between 30000 - 40000 £ per year.
Support customer engagement and retention through effective CRM management, reporting, and customer experience initiatives. This role focuses on improving customer communications, increasing repeat business, and maintaining accurate customer data across sales and aftersales operations.
Key Responsibilities
- CRM & Data Management
- Maintain customer records across CRM and dealer management systems (Keyloop, Dealerweb, Salesforce)
- Ensure accurate data capture, segmentation, and GDPR compliance
- Manage customer consent records and contactable databases
- Support targeted marketing and customer communication campaigns
- Reporting & Insights
- Produce CRM reports and performance analytics
- Monitor data quality, customer engagement, and consent levels
- Provide insights to support sales activity and customer retention
- Identify trends and recommend improvements or training needs
- Customer Experience
- Monitor customer journey standards across sales and service departments
- Manage customer feedback, reviews, surveys, and CSI reporting
- Track retention performance and support complaint resolution
- Conduct site visits to ensure high presentation and service standards
Key Measures
- CRM data accuracy
- Customer satisfaction and retention
- Campaign response and conversion rates
- Online engagement and customer consent growth
Skills & Experience
- Essential
- Experience in CRM, marketing, or customer experience
- Automotive industry experience
- Knowledge of Keyloop/CDK/Kerridge systems
- Strong Excel, reporting, and communication skills
- Organised, proactive, and detail-focused
- Desirable
- Experience with Dealerweb, Salesforce, Power BI, or Canva
- Understanding of CSI metrics and customer retention
Personal Attributes
- Customer-focused and commercially aware
- Data-driven and proactive
- Professional communicator
- Confident driving between sites when required
Customer Experience And CRM Executive in Cardiff employer: Career Choices Dewis Gyrfa Ltd
As a Customer Experience and CRM Executive, you will thrive in a dynamic work environment that prioritises employee growth and development. Our company fosters a collaborative culture where innovative ideas are encouraged, and we offer comprehensive training programmes to enhance your skills. Located in a vibrant area, we provide unique opportunities for networking and professional advancement, making us an excellent employer for those seeking a rewarding career in customer engagement.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience And CRM Executive in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their customer experience initiatives and CRM strategies. This will help you tailor your conversations and show that you're genuinely interested in how you can contribute.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to CRM and customer experience. Think about specific examples from your past roles that demonstrate your skills and how you’ve improved customer engagement.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can keep you fresh in their minds.
We think you need these skills to ace Customer Experience And CRM Executive in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Experience and CRM Executive. Highlight your experience in CRM management, customer engagement, and any relevant tools like Salesforce or Keyloop. We want to see how your skills align with our needs!
Showcase Your Achievements:When writing your application, don’t just list your responsibilities. Share specific achievements that demonstrate your impact in previous roles, especially in improving customer satisfaction or retention. Numbers and results can really make you stand out!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for easy reading and ensure your language is professional yet approachable. We appreciate a well-structured application that’s easy to digest!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, we love seeing candidates who take the initiative to follow our process!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your CRM Systems
Familiarise yourself with Keyloop, Dealerweb, and Salesforce before the interview. Be ready to discuss your experience with these systems and how you've used them to manage customer data effectively.
✨Showcase Your Data Skills
Prepare to demonstrate your Excel and reporting skills. Bring examples of CRM reports or performance analytics you've created in the past, and be ready to explain how they contributed to customer engagement or retention.
✨Understand Customer Experience Metrics
Brush up on CSI metrics and customer retention strategies. Be prepared to discuss how you would monitor customer journey standards and what steps you would take to improve customer satisfaction.
✨Be Proactive and Organised
Highlight your organisational skills and proactive approach during the interview. Share specific examples of how you've managed customer feedback or resolved complaints in previous roles to show you're detail-focused and customer-centric.
