At a Glance
- Tasks: Enhance customer engagement and optimise CRM processes in the automotive sector.
- Company: Reputable multi-franchise commercial vehicle dealership based in Cardiff.
- Benefits: Competitive salary, 30 days leave, flexible hours, and ongoing training.
- Other info: Long-term career prospects and a professional working environment.
- Why this job: Join a dynamic team and make a real impact on customer experience.
- Qualifications: 2+ years in CRM or marketing within the automotive sector.
The predicted salary is between 28000 - 28000 £ per year.
Customer Experience and CRM Executive in the Automotive Sector Based in Cardiff. Our client, a prominent multi-franchise approved commercial vehicle dealership based in Cardiff, is seeking an experienced Customer Experience/CRM Executive to join their dynamic Marketing department. This role offers an excellent opportunity for a skilled professional to enhance customer engagement, optimise CRM processes, and support both sales and aftersales functions in a reputable automotive business.
Benefits for the successful Automotive CRM Executive:
- Competitive annual salary up to £28,000, dependent on experience
- 30 days annual leave, including bank holidays, increasing to 33 days over service
- Ongoing in-house and manufacturer-specific training programmes
- Workplace pension scheme
- Long-term career prospects within a well-established and respected automotive group
- Flexible working hours with a 37.5-hour week, Monday to Friday, with flexible start times
Duties:
- Support and develop customer experience initiatives across sales and aftersales
- Manage and maintain accurate customer records within the CRM system
- Review customer details within DMS to ensure data integrity
- Segregate fleet and retail customer records effectively
- Ensure GDPR compliance across all customer data handling processes
- Provide reporting and analytics via CRM to support business decisions
- Maintain showroom standards, ensuring a professional and welcoming environment at all times
- Log and document issues, complaints, and customer feedback within the DMS for continuous improvement
- Collaborate with the sales and aftersales teams to increase repeat business and booking rates
Requirements for the Automotive CRM Executive position:
- Minimum of 2 years’ experience in a CRM or marketing role within the automotive sector
- Strong understanding of automotive CRM systems, ideally CDK or Kerridge
- Excellent organisational skills with high attention to detail
- Confidence in analysing data and producing actionable reports
- Strong communication skills to liaise effectively with colleagues and customers
- Full UK driving licence is essential, as the role covers multiple sites
Automotive CRM Executive in Cardiff employer: Career Choices Dewis Gyrfa Ltd
Join a leading multi-franchise commercial vehicle dealership in Cardiff, where your expertise as an Automotive CRM Executive will be valued and nurtured. With competitive salaries, generous annual leave, and a commitment to employee development through ongoing training, this company fosters a supportive work culture that prioritises customer engagement and professional growth. Enjoy flexible working hours and the opportunity to make a meaningful impact in a respected automotive group, making it an excellent choice for those seeking a rewarding career in the automotive sector.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Automotive CRM Executive in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive sector and let them know you're on the hunt for a CRM role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your CRM experience. Join relevant groups and engage with posts to get noticed by potential employers in the automotive industry.
✨Tip Number 3
Prepare for interviews by researching the company and its CRM processes. Be ready to discuss how your skills can enhance customer engagement and optimise their systems. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Automotive CRM Executive in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Automotive CRM Executive role. Highlight your experience in CRM and marketing within the automotive sector, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've enhanced customer engagement or optimised CRM processes in your previous roles.
Show Off Your Data Skills:Since the role involves analysing data and producing reports, make sure to mention any relevant experience you have with CRM systems like CDK or Kerridge. We love seeing candidates who can turn data into actionable insights!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your CRM Systems
Make sure you brush up on your knowledge of automotive CRM systems like CDK or Kerridge. Be ready to discuss how you've used these systems in the past and how they can enhance customer engagement.
✨Showcase Your Customer Experience Skills
Prepare examples that highlight your experience in improving customer experience initiatives. Think about specific situations where you’ve successfully managed customer feedback or complaints, and be ready to share those stories.
✨Data Integrity is Key
Since maintaining accurate customer records is crucial, be prepared to talk about your attention to detail. You might want to mention any processes you've implemented to ensure data integrity in previous roles.
✨Collaboration is Essential
This role involves working closely with sales and aftersales teams, so think about how you can demonstrate your teamwork skills. Have a few examples ready that show how you've collaborated with others to achieve common goals.
