At a Glance
- Tasks: Protect customers and colleagues while providing top-notch security and customer service.
- Company: Join Mitie, a leader in Total Security Management with a supportive team culture.
- Benefits: Earn £16.00 per hour with flexible hours and opportunities for growth.
- Other info: Dynamic role with the chance to work with various teams and develop conflict resolution skills.
- Why this job: Make a real difference by ensuring safety and security in retail environments.
- Qualifications: Retail security experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.
Main Duties
- Protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
- Provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
- Proactively deter and prevent anti-social behaviour, theft and criminal activity.
- Liaise with the store management, Police and other external agencies when required.
- Utilise conflict resolution in order to diffuse difficult situations that may arise within the workplace.
- Ensure behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
What we are looking for
- Be a team player with an enthusiastic attitude.
- Work on one's own initiative.
- Have Retail Security experience.
- Have a flexible approach to work to suit the business needs and the ability to work with different teams as required.
- Have excellent communication skills, both written and verbal.
- Be capable in the use of technology.
- Identify triggers to conflict and have excellent mediation skills.
- Conduct oneself to high ethical standards.
- Be trained in conflict resolution.
- Have Frontline Door Supervision or Security Guarding License essential; CCTV Licence would be beneficial.
- Have a Full UK Driving licence beneficial.
- Maximise the use of BWCCTV during confrontational situations.
Area support Retail in Cardiff employer: Career Choices Dewis Gyrfa Ltd
Mitie is an exceptional employer that prioritises the safety and wellbeing of its employees while fostering a supportive and collaborative work environment. With competitive pay and opportunities for professional development, employees in Cardiff can thrive in their roles as Retail Area Support Officers, contributing to a culture of excellence and customer service. The company values teamwork and offers unique advantages such as flexible working arrangements and comprehensive training programmes to enhance skills and career growth.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Area support Retail in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail security sector. We all know someone who knows someone, so don’t be shy about asking for introductions or advice.
✨Tip Number 2
Prepare for interviews by practising common questions related to conflict resolution and customer service. We can help you with mock interviews to boost your confidence and ensure you shine!
✨Tip Number 3
Showcase your skills! Bring along examples of how you've successfully handled difficult situations in the past. We want to see your experience in action, so be ready to share those stories.
✨Tip Number 4
Apply through our website! It’s the easiest way to get noticed. We’re always on the lookout for passionate individuals who fit the bill, so make sure your application stands out!
We think you need these skills to ace Area support Retail in Cardiff
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for retail security shine through! We want to see that you're excited about the role and ready to bring your A-game to the team.
Tailor Your CV:Make sure to customise your CV to highlight your relevant experience in retail security. We love seeing how your skills match what we're looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your written communication is easy to read and gets straight to the heart of why you’re the perfect fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Area Support Officer. Familiarise yourself with the key duties like providing security presence and conflict resolution. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in past roles. Think about times when you’ve had to liaise with management or external agencies, and be ready to discuss these experiences during the interview.
✨Demonstrate Conflict Resolution Experience
Be prepared to talk about specific situations where you've successfully diffused conflict or handled difficult customers. Highlight your mediation skills and any training you've received in conflict resolution, as this will be a key aspect of the job.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional demeanor throughout the interview. This not only shows respect for the interviewers but also reflects the high ethical standards expected in the role of a Retail Area Support Officer.
