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- Tasks: Support customers through calls, emails, and chats while solving their problems.
- Company: Join a friendly and supportive call centre team in a well-established organisation.
- Benefits: Earn £12.71 per hour, enjoy weekly pay, and accrue holiday time.
- Other info: Flexible shifts with a dynamic work environment for personal growth.
- Why this job: Make a real difference in people's lives while gaining valuable office experience.
- Qualifications: Experience in customer service and strong IT skills are essential.
The predicted salary is between 25000 - 27000 £ per year.
Looking for a role where you can genuinely support people, solve problems, and enjoy a varied, fast-moving working day? Join a well-established organisation and become part of a friendly, supportive call centre team, where you’ll gain valuable office-based experience.
Responsibilities:
- Responding to customer enquiries through multiple communication channels including phone, email, Live Chat, and SMS.
- Booking, amending, and managing customer appointments efficiently.
- Making proactive outbound calls to optimise appointment schedules and promote relevant offers.
- Accurately updating customer records and interactions within the CRM system.
- Delivering a consistently professional, empathetic, and high-quality customer experience.
Qualifications:
- Previous experience in a customer service or call centre environment.
- Confident IT skills, including Microsoft Word, Excel, and Outlook.
- Ability to remain calm, professional, and solution-focused in busy or challenging situations.
- Strong telephone manner, including handling sensitive or complaint-based calls.
- Empathy and patience, particularly when supporting customers with communication difficulties.
- Excellent attention to detail and a strong team-player mindset.
- Flexibility to work a rotating shift pattern.
This is a temporary position for approx. 2 months initially, offering full-time hours on a 4-week rotating shift pattern, including 1 Saturday a month. You’ll be based in modern, accessible offices in Llandudno, starting on an hourly rate of £12.71 per hour + benefits of weekly pay and holiday accrual. If customer care truly matters to you, this could be the role you’ve been looking for. Please apply today.
Call Centre Advisor employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you chat with them, drop in some insights about their recent projects or initiatives to impress them.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try role-playing with a friend. Focus on being clear, friendly, and solution-oriented, just like you would with a customer.
✨Tip Number 3
Be ready for situational questions! Think of examples from your past experiences where you’ve handled tough calls or resolved customer issues. This will show you’re calm and professional under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows you’re genuinely interested and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our call centre team!
Craft a Personal Cover Letter: Use your cover letter to show us your personality! Share why you’re passionate about helping customers and how you handle challenging situations with empathy and professionalism.
Show Off Your IT Skills: Since we rely on tools like Microsoft Word, Excel, and Outlook, mention any experience you have with these. A little confidence in your IT skills goes a long way in making your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences in a call centre or customer service role, highlighting how you’ve handled challenging situations and provided solutions.
✨Show Off Your Empathy
Since this role requires a strong empathetic approach, think of examples where you've successfully supported customers, especially those with communication difficulties. Share these stories to demonstrate your ability to connect with people.
✨Familiarise Yourself with Technology
Make sure you're comfortable with the IT skills mentioned in the job description. If you have experience with CRM systems, be prepared to talk about it. If not, consider brushing up on Microsoft Word, Excel, and Outlook to show you’re tech-savvy.
✨Practice Your Telephone Manner
Since you'll be handling calls, practice your telephone etiquette. You might even want to do a mock call with a friend to refine your tone and clarity. Remember, a calm and professional manner can make all the difference!