At a Glance
- Tasks: Support probation services by coordinating casework and maintaining accurate records.
- Company: Join the Ministry of Justice and make a real difference in your community.
- Benefits: Competitive salary, career development, free parking, and a modern workplace.
- Other info: Welsh language skills are desirable; accessible location with great transport links.
- Why this job: Be part of a team that changes lives and supports public safety.
- Qualifications: Empathy, patience, and strong organisational skills are essential.
The predicted salary is between 24645 - 26723 £ per year.
Employer: Ministry of Justice
Location:
Pay: £24,645 to £26,723 per year
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 01/07/2026
About this job
Make a real difference in Caernarfon. Join Caernarfon Probation Office on Llanberis Road as a Case Administrator and become part of a team that helps keep probation services running effectively every day. You’ll play an essential part in supporting frontline delivery, coordinating casework and maintaining accurate records, all while contributing to a service that protects the public, supports victims and helps change lives.
Why choose Caernarfon?
- Purpose-driven role: Be part of a service that genuinely changes lives and supports communities.
- Strong team culture: Senior leaders have recognised the teamwork, collaboration and commitment across the Caernarfon office.
- Welsh language environment: Welsh language skills are desirable for this role, as the majority of staff on site are Welsh-speaking and the ability to communicate in Welsh will support service delivery.
- Career development: Benefit from structured induction, ongoing learning and clear progression opportunities across the Probation Service in Wales.
- Accessible location: Based on Llanberis Road, within easy reach of local transport links.
- Free parking available: Making it an easy and cost-effective commute for those travelling by car.
- Modern, accessible workplace: With facilities that support accessibility and different needs.
Case Administrators play a vital support role in probation teams, helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service. If this sounds like you, apply now.
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £24,645. The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows. New entrants are expected to join on the minimum of the pay band. Probation Service also increase their pay band ranges annually in line with Civil Service Pay guidance, which will also apply an increase to band pay ranges where applicable.
Overview of the job
This is an administrative job within the Probation Service.
Right to work in the UK
You must have the right to work in the UK and Civil Service. Skilled Worker visa changes from 22 July 2025. In accordance with current immigration rules, this role is not eligible for a new Skilled Worker visa. From 22 July 2025, the Government introduced changes to the eligibility criteria for Skilled Worker visas. As a result: HM Prison and Probation Service (HMPPS) cannot consider sponsoring you to work as a case administrator unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your pre-employment checks and your eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you apply to be a case administrator and you have not held a Skilled Worker visa prior to 22 July 2025, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. If your application is successful, you will need to ensure that you have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. HMPPS will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
About us:
By managing offenders in the community, the Probation Service protects the public from the effect of crime and gives offenders the chance to turn their lives around. Join us and you’ll be part of a supportive team that thrives on sharing knowledge and expertise. Successful applicants may be based a wide variety of office, court, team, or prison locations within the Probation Service region. Allocations will be made according to business need.
About the Recruitment Process
To apply to this role you will be required to complete a short application form and detail responses to Civil Service Behaviours and Experience based question. As part of this application, you will also be required to sit the Civil Service Judgement test (CSJT). The CSJT is a two-part test which looks at your ability to make decisions in relation to specific civil service behaviours. The CSJT is stage one of your application process and you will have the option to complete a practice test immediately before taking the test, to give you an insight of what to expect before you start.
18413 - Case Administrator - Caernarfon (Wales) employer: Career Choices Dewis Gyrfa Ltd
Join the Ministry of Justice in Caernarfon as a Case Administrator and be part of a purpose-driven team that makes a real difference in the community. With a strong emphasis on teamwork, career development opportunities, and a modern workplace, you will thrive in an environment that values your contributions while supporting your professional growth. Enjoy the benefits of a convenient location with free parking and the chance to work in a Welsh language environment, enhancing service delivery and community engagement.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 18413 - Case Administrator - Caernarfon (Wales)
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We think you need these skills to ace 18413 - Case Administrator - Caernarfon (Wales)
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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