At a Glance
- Tasks: Support the shop manager in running a vibrant charity shop and leading a team of volunteers.
- Company: Join Lighthouse Charity Shop, a community-focused organisation making a difference.
- Benefits: Enjoy competitive pay, enhanced leave, discounts, and a supportive work environment.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Make a positive impact while gaining valuable retail and leadership experience.
- Qualifications: Retail experience, strong communication skills, and a passion for teamwork.
The predicted salary is between 27000 - 28000 £ per year.
Responsible to: Shop Manager
Responsible for: Volunteers
Hours: 30 hours per week working 9am-5pm Monday to Sunday
Pay: £12.98 per hour
Contract Type: Permanent
Location: Buxton Eagle Parade Lighthouse Charity Shop
Purpose of the Job
As assistant shop manager you will assist and support your shop manager to motivate your team, creating a safe and energised work environment, whilst setting high standards in customer care. You will ensure the effective day to day running of the Lighthouse shop, assisting the manager in achieving agreed sales targets, maximising profit and providing effective support of volunteers in accordance with Valley CiDS standards and policies.
Key Roles & Responsibilities
- People Management
- Seek to promote a positive team culture throughout the shop environment, fostering a spirit of unity and belonging, whilst supporting and encouraging the skill sets of individual team members.
- Supporting your manager in all aspects of volunteer recruitment, assisting as and when required ensuring volunteers are fully equipped with the knowledge and understanding of shop operations in order to perform their roles effectively.
- Assist the shop manager to organise working patterns for all staff and volunteers ensuring the shop is fully staffed and effectively operating at all times.
- Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public.
- To take responsibility for the overall running of the shop and volunteers in the shop manager's absence.
- Sales and Profit
- Work with the shop manager to achieve agreed sales targets to maximise profit through effective stock management and cost control measures.
- Assist the shop manager to effectively analyse financial data relating to sales performance using the Kudos reporting system.
- Support your shop manager and Retail Area Managers by showing initiative in monitoring retail competitors, exploring trends and implementing promotional campaigns to help with continuous commercial development.
- Generate additional income using local partnerships and appropriate social media platforms.
- Stock Management
- Assist and support the shop manager in stock management within the shop, ensuring stock is sourced, sorted, processed and merchandised in an effective and timely manner.
- To work with the shop manager to effectively manage collections and deliveries, regularly liaising with the Logistics Manager, drivers, and shop hives.
- Generate a high volume of stock onto the shop sales floor, applying consistent and appropriate pricing, along with Gift Aid where applicable.
- Identify high value items for eBay and any additional ways of recognising alternative revenue streams.
- Maintain the highest standards of display and visual merchandising throughout the shop including attractive window displays.
- Ensure high levels of cleanliness are consistently maintained.
Person Specification
Essential Criteria
- Previous experience in a retail/customer centric environment including the use of EPOS systems
- Previous experience of communicating with a diverse customer base
- Ability to motivate, inspire and work as a team
- Good standard of numeracy
- Good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.
- Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness
- The ability to recognise stock potential to generate income and the importance of attractive presentation.
- Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks.
- Flexible and positive attitude
Additional Criteria
- Expectation to cover the shop manager and other team member’s holidays & sickness
- Must be able to work weekends & Bank Holidays as and when necessary
- Ability to use Microsoft office packages
Desirable Criteria:
- Experience of working with volunteers
- Experience within Charity Shops
- Processing stock deliveries will regularly involve carrying and moving (sometimes heavy) bags of stock.
- You will also be on your feet for long periods of time.
- On occasions you may be required to work on your own within the shop.
Safer Recruitment
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will therefore be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.
Benefits
- Enhanced Annual Leave
- Company Sick Pay Scheme
- 20% discount in all Lighthouse Charity Shops
- Company Pension
- Employee Assistance Programme
- Access to exclusive shopping and lifestyle discounts
- Christmas Saver Scheme
- Company Events
Assistant Shop Manager in Buxton employer: Career Choices Dewis Gyrfa Ltd
At Lighthouse Charity Shop in Buxton, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. As an Assistant Shop Manager, you will not only play a vital role in leading a dedicated team of volunteers but also benefit from enhanced annual leave, a company sick pay scheme, and access to exclusive discounts. We are committed to your professional growth, providing opportunities for skill development while ensuring a rewarding and meaningful experience in the heart of our community.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager in Buxton
✨Tip Number 1
Get to know the shop and its vibe! Before your interview, pop into the Lighthouse Charity Shop and chat with the staff. This will give you a feel for the team culture and help you tailor your answers to show you're a perfect fit.
✨Tip Number 2
Show off your people skills! As an Assistant Shop Manager, you'll be working closely with volunteers and customers. Be ready to share examples of how you've motivated a team or resolved customer issues in the past.
✨Tip Number 3
Bring your ideas to the table! Think about how you can help boost sales and improve customer service. Whether it's a new promotional campaign or a fresh approach to stock management, showing initiative can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Assistant Shop Manager in Buxton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Assistant Shop Manager role. Highlight your retail experience and any relevant skills that match the job description, like team management and customer service.
Show Your Passion:Let us see your enthusiasm for working in a charity shop! Share why you’re excited about the role and how you can contribute to our mission at Lighthouse Charity Shop.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your experiences and skills quickly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Shop Manager. Familiarise yourself with the key roles like people management, sales targets, and stock management. This will help you demonstrate your knowledge and show how your experience aligns with what they’re looking for.
✨Showcase Your People Skills
Since this role involves motivating a team and working with volunteers, be ready to share examples of how you've successfully managed or inspired a team in the past. Highlight any experiences where you’ve fostered a positive work environment or resolved conflicts effectively.
✨Prepare for Customer Scenarios
Expect questions about customer service, as it’s a crucial part of the job. Think of specific instances where you’ve dealt with challenging customers or improved customer satisfaction. This will show that you can handle the diverse customer base mentioned in the job description.
✨Demonstrate Your Initiative
The job requires you to support the shop manager in achieving sales targets and exploring new revenue streams. Be prepared to discuss any ideas you have for promotional campaigns or partnerships that could benefit the shop. Showing initiative will set you apart from other candidates.
