At a Glance
- Tasks: Lead business support and ensure top-notch service across Network Rail sites.
- Company: Join Mitie, a leader in creating better places for communities.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Opportunity for growth in a dynamic and engaging workplace.
- Why this job: Make a real difference in how people experience their workplaces.
- Qualifications: Customer service experience and strong communication skills required.
At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We’re looking for a Business Support Lead who will deliver excellent service standards, while meeting SLA agreements and supporting FM operations across Network Rail sites.
Contract: Permanent
Type of Employment: Full Time
Hours: 37.5 hours per week
Salary: £27,000-30,000 per annum
Location: MoD Corsham, Building 419, Corsham, Wiltshire, England, SN13 9ET
Responsibilities
- Act as the first point of contact for FM-related issues, logging and chasing work orders.
- Maintain a clean and tidy appearance across desks, collaboration spaces, and communal areas.
- Provide visible floor presence, proactively assisting building occupants.
- Support mailroom activity and advise on mail and distribution services.
- Take ownership of meeting room housekeeping and AV equipment.
- Update CAFM systems and ensure compliance documentation is maintained.
- Engage with FM Helpdesk and service managers to ensure swift resolution of service requests.
- Support fire emergency procedures and cover holidays of other staff in the Manchester area.
Qualifications
- Proven experience in a customer service environment.
- Excellent interpersonal, written, and verbal communication skills.
- Self‑disciplined, proactive, and able to work independently.
- Strong problem‑solving skills and attention to detail.
- IT literacy including Microsoft Office and AV support.
- Desirable: IOSH Health & Safety qualification.
Business Support Lead employer: Career Choices Dewis Gyrfa Ltd
At Mitie, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. As a Business Support Lead at our MoD Corsham location, you will benefit from a culture that values excellence in service delivery, alongside opportunities for professional growth and development. With a commitment to employee well-being and a focus on creating better places for communities, Mitie offers a rewarding career path in a collaborative setting.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Lead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Lead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
